50 Powerful Ideas You Can Use to Keep Your Customers (Paperback)

Paul R. Timm

32 valoraciones de Goodreads

Idioma: inglés

Editorial: Red Wheel/Weiser, New Jersey, 2005

1564145999 / 9781564145994

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Librería: Grand Eagle Retail, Bensenville, IL, Estados Unidos de AmericaGrand Eagle Retail

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Vendedor de AbeBooks desde 12 de octubre de 2005

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Descripción del artículo del vendedor

Paperback. This title is a new edition of a title that will save you money at the expense of a couple of hours of your time. Ultimately, every successful enterprise must attract, serve and win the loyalty of customers by providing worthwhile products and delivering excellent service. Getting and maintaining loyal customers affects an organisation's bottom line more than any ad campaign, marketing programme or PR effort. This book is designed to get all managers and employees thinking about the little things that can make all the difference. It's a quick read - you can finish it in less time than it takes to deal with one customer complaint. And if you put the information within this book into action, you will be able to decrease customer complaints considerably. It's packed with practical, applicable suggestions that can be put to work immediately, such as how to: turn angry customers into lifelong clients; use a simple gesture to immediately put customers at ease; listen with more than your ears; easily give customers more than they expect; and use negative feedback for positive action.Managers and staff members alike can use this little manual to avoid the devastating ripple effects that turned-off customers can produce. It will easily show how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centred innovations to create a consistent and persistent strengthening of your customer base. Helps managers and staff members alike to avoid the devastating ripple effects that turned-off customers can produce. This book shows how everyone in a business, large or small, can creatively apply a constant flow of small, customer-centred innovations to create a consistent and persistent strengthening of your customer base. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

N° de ref. del artículo 9781564145994

Título
50 Powerful Ideas You Can Use to Keep Your Customers (Paperback)
Autor
Paul R. Timm
Editorial
Red Wheel/Weiser, New Jersey
Año de publicación
2005
Estado
new
Encuadernación
Paperback
Idioma
inglés
ISBN 10
1564145999
ISBN 13
9781564145994
Edición
3ª Edición

Grand Eagle Retail

Bensenville, IL, Estados Unidos de America

Vendedor de 5 estrellas

Vendedor de AbeBooks desde 12 de octubre de 2005

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ArtículoDe 6 a 14 días hábilesDe 6 a 16 días hábiles
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