Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (JOSSEY BASS/AHA PRESS SERIES). Este artículo no está disponible.Through the Patient's Eyes: Understanding and Promoting Patient-Centered Care (JOSSEY BASS/AHA PRESS SERIES)

In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. The authors show how, by bringing the patient's perspective to the design and delivery of health serices, providers can improve their ability to meet patient's needs and enhance the quality of care. New and important research conducted by the Picker/Commonwealth Program for Patient-Centered Care is described and used throughout the book.

MARGARET GERTEIS is an associate of the Picker/Commonwealth Program for Patient-Centered Care. SUSAN EDGMAN-LEVITAN is associate director and program manager of the Picker/Commonwealth Program. JENNIFER DALEY is assistant professor of medicine at Harvard University. THOMAS L. DELBANCO is director of the Division of General Medicine and Primary Care at Boston's Beth Israel Hospital and director of the Picker/Commonwealth Program.