Operations Management for Competitive Advanage with CD-ROM and PowerWeb

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Sinopsis:

Reseña del editor: The text provides students a study of the processes involved in managing and controlling a variety of business operations from high-tech manufacturing to high touch services with a balanced treatment of the manufacturing and service aspects. Chase/Aquilano and Jacobs, 9/e (CAJ9) covers the latest and most important issues facing OM managers such as ERP, Supply Chain Management, E-Commerce, Process Analysis, and provides tools and techniques to effectively manage operations.