The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
Robert Spector
ISBN 10: 0471702862 ISBN 13: 9780471702863
Editorial: Wiley, 2005
Usado
Encuadernación de tapa blanda
Librería:
Zoom Books Company, Lynden, WA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Vendedor de AbeBooks desde 19 de diciembre de 2022
Este artículo en concreto ya no está disponible.
Descripción
Descripción:
Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. N° de ref. del artículo ZBV.0471702862.VG
Sinopsis:
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the "Nordstrom" of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.
Acerca del autor: ROBERT SPECTOR is a bestselling business book author and international speaker on Nordstrom's principles of customer service. He has spoken to companies such as Cadillac, Dell, Wells Fargo, and the Red Cross. He has written for the New York Times, the Wall Street Journal, USA Today, and Women's Wear Daily. To book Robert as a speaker, visit www.robertspector.com. PATRICK McCARTHY worked at Nordstrom for more than thirty years and was the company's all-time top-performing salesperson.
"Sobre este título" puede pertenecer a otra edición de este libro.
Detalles bibliográficos
Título: The Nordstrom Way to Customer Service ...
Editorial: Wiley
Año de publicación: 2005
Encuadernación: Encuadernación de tapa blanda
Condición: very_good
Edición: 3ª Edición