Reviewers are singing the praises of the life affirming and updated best selling book, The NEW Heart at Work. Rich with illuminating stories from every sector and lifestyle, this priceless treasure trove of anecdotes gives us all hope in creating workplaces where people thrive when they are appreciated. The formula for a productive workforce is simple but long forgotten - encouragement, empowerment and self-esteem, and one which increases the bottom line better than any other method of management. From CEOs, executives and managers to secretaries, taxi cab drivers and bus boys - self-esteem translates in every language and organization. It is time to transform our everyday lives and become more caring and observant of our fellow human beings. The NEW Heart at Work demonstrates that one person can cause miracles to occur generating a ripple effect. You will be fascinated reading insights from well-known personalities like Nelson Mandela, Mother Teresa, Oprah, Cal Ripken, Jr. and Carol Realini and inspired by those less known but equally as powerful.

THE NEW HEART AT WORK

STORIES AND STRATEGIES FOR BUILDING SELF-ESTEEM AND REAWAKENING THE SOUL AT WORKBy Jacqueline Miller Heidi Alber

Trafford Publishing

Copyright © 2012 Jacqueline Miller with Heidi Alber
All right reserved.
ISBN: 978-1-4269-8753-3

Contents

Foreword......................................................................................................ixAcknowledgments...............................................................................................xiiiIntroduction..................................................................................................xvi1 Self-Esteem and You.........................................................................................1Developing Your Personal Signature / Barbara Glanz............................................................2The Acorn Principle / Jim Cathcart............................................................................6Our Deepest Fear / Marianne Williamson........................................................................10Who Will Play Your Music? / Michael Jones.....................................................................11Integrity and Self-Esteem / Nathaniel Branden.................................................................16On Living a Lie / Richard Brodie..............................................................................18What is Integrity? / Jack Hawley..............................................................................24Impeccability / Jack Hawley...................................................................................26Entrepreneurs and Self-Esteem / Wilson L. Harrell.............................................................28Victory Formula / Lou Holtz...................................................................................32A Million Dollar Lesson / Petey Parker........................................................................34Work is Love Made Visible / Kahlil Gibran.....................................................................36Reverence in the Workplace / Jack Hawley......................................................................37Mine are the Small Initials / Mildred Brown Duncan............................................................40Learning a Lesson / Susan Cunningham Euker....................................................................43The Question / Bob Moore......................................................................................46Look Where You Want to Go / Jim Donovan.......................................................................48Fired / Mary A. Long..........................................................................................50The Women of Ahmedabad / Gloria Steinem.......................................................................55The Kingdom of Heaven / Thich Nhat Hanh.......................................................................602 The Basic Principles of Managing for High Self-Esteem.......................................................61Positive Self-Esteem at Work: The Eight Behavioral Keys / Kathy L. Indermill..................................62Self-Esteem and the Managing of Others / Ken Blanchard........................................................73The Worth Ethic / Kate Ludeman................................................................................79Self-Esteem and Work / Will Schutz............................................................................89All You Have to Do is Ask! / Stephen Boehler..................................................................103Radical Reliance on Self-Esteem / Bud Seith with Jacklyn Wilferd..............................................106Treated with Respect / Robert Levering and Milton Moskowitz...................................................113Respect, Caring and Big Loving / Jack Hawley..................................................................116The Screamer / Joe Black......................................................................................120Taking Responsibility / Michael J. Wyman......................................................................123The Bridge between Self-Esteem and a Changing Work Environment / Bob Moawad...................................1263 The Importance of Caring....................................................................................133What's in a Name? / Robert Levering and Milton Moskowitz......................................................134A Most Important Question / Jo Ann C. Jones...................................................................136Consistency and Equity / Dr. Timothy Johnson..................................................................137The Invisible Sign / Mary Kay Ash.............................................................................139Jessie's Glove / Rick Phillips................................................................................146Caring and the Bottom Line / Christina Campbell...............................................................148Igniting a Healthy Business Model / Bruce Ransom..............................................................150The Power of Four-Letter Words! / Anita Roddick...............................................................154Sacred Stewardship: The Eco-Business Paradigm of Cooperative Winning / Mitchell Rabin.........................161A Pair of Socks / Trevor B. Kwok..............................................................................164All in a Day's Work / Naomi Rhode.............................................................................166Touching / Sid Friedman.......................................................................................1684 The Importance and Power of Acknowledgement.................................................................169All in the Family: Building Self-Esteem at Home and at Work / Harvey Mackay...................................170The Amazing Power of Acknowledgment / Michael J. Wyman........................................................174Love and the Cabbie / Art Buchwald............................................................................178The Last Supper / Excerpted from Bits & Pieces................................................................180The Power of Unkind Words / E. J. Michael.....................................................................181All You Need to Know / Steve Wilson...........................................................................182The Wranglers vs. the Stranglers / Ted Engstrom...............................................................185Praising Your Way to Team Success / Ronald E. Guzik...........................................................186The Power of Generosity / Barbara Fittipaldi..................................................................192Compassion in Action: A Monk's Journey / Heidi Alber..........................................................196They Didn't Forget / Frank Barranco...........................................................................200The Power of a Note / Fred Bauer..............................................................................205Three Simple Points / Source Unknown..........................................................................211Rub Somebody the Right Way / Bob Nelson.......................................................................213Feel Like the Job's too Big? / Mother Teresa..................................................................223Further Insights..............................................................................................224The Foundations of a Successful Business / Abdullah Bin Mohammed Al Mubarak Almasoud..........................225A Time For Audacity, NOT Austerity / Margie Warrell...........................................................228Bringing Back the Heart in Banking / Carol L. Realini.........................................................230Banking on Human Compassion / D. R. Mehta.....................................................................234On Leadership / Deborah Szekely...............................................................................239Managing to Laugh / John Imlay, Jr............................................................................244Self-Esteem, in the Workplace / Emmett E. Miller..............................................................246You Can't Cut Your Way to Prosperity / Joel Brockner..........................................................251Spirituality in the Workplace / David Zimmerman...............................................................255Meditation not Medication / Swami Satya Braminananda..........................................................257Self-Esteem and Women / Mary Kay Ash..........................................................................258Lessons from my Mother / Linda Alber..........................................................................259Making Waves, the Ripple Effect /John H. Scully and Regina Kulik Scully.......................................262Unchartered Waters / Thomas Franklyn Miller...................................................................265Spirituality—The Heart and Soul of Every Successful Business / Terry Cole-Whittaker.....................269Afterthoughts / Jacqueline Miller.............................................................................277More Heart at Work............................................................................................281About the Authors.............................................................................................283Who is Jacqueline Miller?.....................................................................................284Who is Heidi Alber?...........................................................................................287About the Contributors........................................................................................289Permissions...................................................................................................290

Chapter One

Self-Esteem and You

How I feel about and behave toward myself is the basic determinant of most of my behavior. If I improve my self-regard, I will find that dozens of behaviors change automatically. If for example, I increase my feelings of self-competence, I will probably be less defensive, less angered by criticism, less devastated if I do not get a raise, less anxious when I come to work, better able to make decisions, less afraid of making decisions, and more able to appreciate and praise other people.

Will Schutz

Developing Your Personal Signature

Barbara Glanz Professional Speaker Author, The Creative Communicator—399 Tools to Communicate Commitment Without Boring People to Death! and CARE Packages for the Workplace—Dozens of Little Things You Can Do to Regenerate Spirit at Work

There is nothing better for a man than to rejoice in his work.

The Bible, Ecclesiastes 3:22

If you are called to be a street sweeper, sweep streets even as Michelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry. Sweep streets so well that all the hosts of heaven and earth will pause to say, "Here lived a great street sweeper who did his job well."

Martin Luther King, Jr.

Last fall I was asked to speak to 3000 employees of a large supermarket chain in the Midwest on "Building Customer Loyalty and Regenerating the Spirit in Your Workplace."

One of the ideas I stressed was the importance of "adding a personal signature to your work." With all the downsizing, re-engineering, overwhelming technological changes and stress in the workplace, I think it is essential for each of us to find a way we can really feel good about ourselves and our jobs. One of the most powerful ways to do this is to do something that differentiates you from all the other people who do the same thing you do.

Some of the examples I shared were a United Airlines pilot, who, after everything is under control in the cockpit, goes to the computer and at random, selects several people on board the flight and hand writes them a thank you note for their business. A graphic artist I work with always encloses a piece of sugarless gum in everything he sends his customers so you never throw anything from him away!

A Northwest Airlines baggage attendant decided that his personal signature would be to collect all the luggage tags that fall off customer's suitcases, which in the past have been simply tossed in the garbage, and in his free time he sends them back with a note thanking them for flying Northwest, A senior manager with whom I worked decided that his personal signature would be that whenever he sends his employees a memo that he knows they won't like very much, he staples a piece of Kleenex to the corner of the memo!

After sharing several other examples of how people add their unique spirit to their jobs, I challenged the audience to get their creative juices going and to come up with their own creative personal signature.

About three weeks after I had spoken to the supermarket employees, my phone rang late one afternoon. The person on the line told me that his name was Johnny and that he was a bagger in one of the stores. He also told me that he was a person with Down's syndrome. He said, "Barbara, I liked what you said!" Then he went on to tell me that when he'd gone home the night of my presentation, he had asked his dad to teach him to use the computer.

He said they set it up in three columns, and each night now when he goes home, he finds a "thought for the day." He said when he can't find one he likes, he "thinks one up!" Then he types it into the computer, prints out multiple copies, cuts them out, and signs his name on the back of each one. The next day as he bags customers' groceries, "with flourish" he puts a thought for the day in each person's groceries, adding his own personal signature in a heartwarming, fun and creative way.

One month later the manager of the store called me. He said, "Barbara, you won't believe what happened today ... When I went out on the floor this morning, the line at Johnny's checkout was three times longer than any other line! I went ballistic yelling, 'Get more lanes open! Get more people out here!' but the customers said, 'No no! We want to be in Johnny's lane—we want the thought for the day!'"

He said one woman even came up and told him, "I only used to shop once a week, and now I come here every time I go by because I want the thought for the day!" (Imagine what that does to the bottom line!) He ended by saying, "Who do you think is the most important person in our whole store?" Johnny, of course!

Three months later he called me again. "You and Johnny have transformed our store! Now in the floral department when they have a broken flower or an unused corsage, they go out on the floor and find an elderly woman or a little girl and pin it on them. One of our meat packers loves Snoopy, so he bought 50,000 Snoopy stickers, and each time he packages a piece of meat, he puts a Snoopy sticker on it. We are having so much fun, and our customers are having so much fun!" THAT is spirit in the workplace!

A man lamented to his rabbi: "I'm frustrated that my work leaves me no time for study or prayer." The rabbi replied: "Perhaps your work is more pleasing to God than study or prayer."

Hasidic Tale

The Acorn Principle

Jim Cathcart President, Jim Cathcart Company Professional Speaker Past President, National Speakers Association Author, Relationship Selling

To be nobody but yourself in a world which is doing its best to make you everybody else—means to fight the hardest battle which any human being can fight and never stop fighting.

E.E. Cummings

The acorn principle states that your greatest, fastest and easiest growth always comes from your natural abilities. The source of the acorn metaphor is that most people tend to look at other people as if they can change them into whatever they want. What they ought to be doing is looking within those people to see what kind of seed is on the inside. Just like a tree, every person has a seed.

For years there has been a debate among psychologists, psychiatrists and philosophers over what makes persons what they are. Is it nature (their genetics) or is it nurture (the experiences they have had throughout their lives) that causes them to be what they are? The answer is both. The way I suggest you approach developing yourself and others—especially if you want those others to be fulfilled in their work, to be happy in their relationships and to be proud of themselves—is to nurture their nature.

A lot of managers get it backwards. They look at that little acorn that they see inside somebody, and they say, "Acorn, I think you have potential. I think with a little training, and a little hard work, you could be a giant redwood." In fact, the only thing an acorn is going to be is an oak, but it could be a wonderful one if you developed it right.

Then this misled manager comes back and says, "Acorn, here's what I'm going to do for you. I'm going to work with you to help develop your redwood skills. Here's a tape I want you to listen to called The Power of Positive Redwood Thinking by Dr. Norman Vincent Tree. Here's a book on the history of some of the great redwoods of all time. Learn from their example. I'd also like you to start networking with redwoods. Just take a redwood to lunch, find out what they're like, and ask them their secrets. I also want you to say a daily affirmation I've written for you. It says, 'I am a redwood, great and tall. My mighty branches shelter all. I'm good enough, I'm smart enough and, doggone it, people like me.'"

Now I ask you, what's that acorn going to be when it grows up? You're probably thinking an oak. I say, yes, but a really insecure oak—because all this time it has been getting the message that it wasn't okay to be who and what it was. It has been getting the message that it ought to be something else and in this case something it is not capable of becoming.

But what if that same manager takes a different approach and says, "First, let me find out what is the nature of this person." Then come the other questions, "How can I cultivate that nature? How can I find the natural gifts that this person has and then structure a growth plan around those natural gifts?" Then they might have said to the acorn, "Here's a tape on The Power of Positive Oak Thinking. Here are some examples of successful oaks I'd like you to learn from. Here's a sign-up for a seminar on oak skills. I want you to start networking with other oaks, and I've written an affirmation for you that is related to your oak qualities." If they had done that, the use of the same techniques would have paid off handsomely because they were nurturing the nature that was already there. The more we find the seeds that are inside ourselves and other people, the more we will value those persons as they are and help them grow along their natural lines so that they tap their true potential.

In one of Dr. Kenneth McFarland's speeches, he talks about a friend of his, Dr. Edward Rosenal, who at age 11 had seen a doctor light up the faces of his parents by alleviating the pain and suffering his brother was going through. His brother had been violently ill, and his parents called the doctor. The doctor finally arrived, and what he did and how he did it made the parents' faces shine in such a beautiful way that, at age 11, young Edward Rosenal decided to become a doctor. He went on to have a brilliant career as a physician in Cincinnati.

After I play that tape, I tell my audiences that in 1979, I spoke for a group of Dairy Queen owners and operators. I asked the question, "Why did you get into this business?" One woman raised her hand and said, "I got into this business because, when I was a nurse, the pain and suffering I saw every day used to bother me too much. I was over at a neighboring ice cream store one afternoon, and I saw this little boy pointing at a picture of a hot fudge sundae. I swear the kid was having a spiritual bonding with that hot fudge sundae, and I decided that I would change professions so that I could put that kind of light in little faces." She left the field of medicine to put lights in faces. Edward Rosenal entered the field of medicine to put lights in faces. In each case, the person had the same ultimate goal, which was to bring happiness and satisfaction to the world and to alleviate discomfort for others. But they did it in opposite ways—by honoring the nature of the unique seed inside of them. One went into medicine and the other went out of medicine.

Years ago, a friend of mine, Bruce Belland, who is the founder and one of the singers in the group The Four Preps, said to me, "Jim, I heard your acorn principle. Let me give you an example that relates to that. When my second daughter was born, it was an emergency cesarean operation. We were very worried, and I was there at the hospital. I remember prior to going into the hospital, talking with my wife's doctor about what I did for a living. The doctor confided in me and said, 'I wish I had been a musician because I love to play concert piano.'"

"Later, after my wife had the delivery, the doctor came out with the good news that my wife was fine and I had a brand new healthy baby girl. While we're standing there and I was receiving the good news, another doctor walked up to the physician who had just delivered my child and said, 'Excuse me, Doctor, I just wanted to tell you that you performed brilliantly in there, and it was an honor to have assisted you.' The doctor thanked his colleague, and the colleague left."

"I turned to the doctor and said, 'Now tell the truth. You have just brought a new life into the world, saved another life, and you've had one of your colleagues tell you it's an honor to be in your presence—for heaven's sake, can you honestly say you wish you had been a musician?"'

"The doctor grinned, nodded his head and said, I was pretty good in there.' We both chuckled and then the doctor said, 'I know exactly why, too—because this morning, I got up early and, for one hour, I played Chopin at the piano.'"

My observation about Bruce Belland and about his doctor is that when you make time for what you love—when you nurture your nature—it overflows. It causes an energy to overflow into the rest of your day or the rest of your life and it affects everything else you do. So the quickest way we can make our lives better is to make time for the things we love because, when we are doing what we love, we are serving the world in the way we were designed to.

Our Deepest Fear

Marianne Williamson and recited by Nelson Mandela in his inauguration speech

Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our Light, not our Darkness, that most frightens us. We ask ourselves, who am I to be brilliant, gorgeous, talented, fabulous? Actually, who are you NOT to be? You are a child of God. Your playing small does not serve the World. There is nothing enlightened about shrinking so that other people won't feel insecure around you. We were born to make manifest the glory of God that is within us. It is not just in some of us; it is in everyone. As we let our own Light shine, we unconsciously give other people permission to do the same. As we are liberated from our own fear, our presence automatically liberates others.

Who Will Play Your Music?

Michael Jones Corporate Trainer Musician Author, Creating an Imaginative Life

I lead workshops on creativity. This involves bringing in a piano and using music to help managers become more sensitive to following the impulses of their heart.

To help them reclaim their story, I have often shared one of my own. The idea that we each have a song within us that only we can sing has resonated deeply for many of them. Here is what one senior executive from a major oil company said to me after completing a ropes course as part of an executive leadership program:

"I realized that my fear of heights was a reflection of my fear of life. As I stood shaking on that platform thirty feet above the ground and looked at the rope that danced in front of me, I remembered your story about the old man and how his question to you about Who will play your music gave you the faith and courage to leave the security of your known life and take that leap of faith into the unknown. So I imagined that dancing rope was my music, and I thought, 'Who is going to play that music if I don't do it myself?' Then I felt the tears well up in my eyes, and just before they began to blur my vision, I jumped. As I swung back and forth on that rope I just started to laugh, it was such a wonderful release that I thought my heart would melt. I know that my life will be different now, but I will also always remember that moment as one of the most joyful experiences of my life."

Here's my story ...

For many years my art and my work represented separate and distinct lines of the development in my life.

My art was music. From a moment when I was two or three and my aunt picked me up and gently guided my fingers over the piano keys, I had spent at least an hour of every day at the piano.

My work was educating managers and consulting with organizations. While psychology and organizational behavior fascinated me almost as much as music, my business practice also offered a cover, a means through which I could engage directly with the world and still preserve a protected space for this inner work. Being at the piano had taught me how easy it was to feel profoundly vulnerable and self-conscious, even embarrassed when I began penetrating into the deeper layers of who I was—which our art often asks us to do—even when I knew that the qualities being released would prove to be my greatest strengths.

Sometimes, however, during management retreats the topic of music might come up in conversation over a meal. Then I would lead a small and curious group down a narrow darkened hallway behind the kitchen, where I knew a spinet piano was stored, and play it for a while. Because of this vulnerability, I was often uncomfortable performing my own music for others, with the exception of close friends. Instead, I did covers [my versions] of other people's music and relied on these arrangements when I played for these managers or in a public place.

(Continues...)

Excerpted from THE NEW HEART AT WORKby Jacqueline Miller Heidi Alber Copyright © 2012 by Jacqueline Miller with Heidi Alber. Excerpted by permission of Trafford Publishing. All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
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