One Minute Service: Keys to Providing Great Service Like Disney World. Este artículo no está disponible.
19 valoraciones de Goodreads
Idioma: inglés
Editorial: Dc Pr, 2009
- Tapa dura
- Usado
Librería: ThriftBooks-Phoenix, Phoenix, AZ, Estados Unidos de AmericaThriftBooks-Phoenix
Vendedor de 5 estrellas
Vendedor de IberLibro desde 14 de mayo de 2010
No disponible
Tapa dura
Condición: Usado - Bueno
EUR 5,96
Descripción del artículo del vendedor
May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
N° de ref. del artículo G1932021442I4N00
- Título
- One Minute Service: Keys to Providing Great Service Like Disney World
- Autor
- Bruce Loeffler
- Editorial
- Dc Pr
- Año de publicación
- 2009
- Estado
- Very Good
- Sobrecubierta
- No Jacket
- Encuadernación
- Hardcover
- Idioma
- inglés
- ISBN 10
- 1932021442
- ISBN 13
- 9781932021448
- Peso del artículo
- 0,76 libras
All successful organizations revolve around the care and feeding of customers.First impressions are critical; little things make a big difference; attitude and likeability are vital attributes; and recovering from service mistakes quickly is essential. These are just three tenets emphasized through this unique and quick read. Loaded with action-ready, immediately applicable ideas for providing great customer service with nearly all of them achievable in just a few seconds, this is what One Minute ServiceR is all about.We live in a world where businesses are endlesslyobsessed with numbers and the bottom line. Yet those numbers are driven by the behaviors of customers and the people who serve them. The warning is clear: Any business that pays attention to the numbers at the expense of ignoring customers places itself in serious jeopardy. The essence of the Disney methods for creating an outstanding service culture is spelled out in One Minute ServiceR by someone who spent years living and working in it.
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Reseña del editor
All successful organizations revolve around the care and feeding of customers.First impressions are critical; little things make a big difference; attitude and likeability are vital attributes; and recovering from service mistakes quickly is essential. These are just three tenets emphasized through this unique and quick read. Loaded with action-ready, immediately applicable ideas for providing great customer service with nearly all of them achievable in just a few seconds, this is what One Minute ServiceR is all about.We live in a world where businesses are endlesslyobsessed with numbers and the bottom line. Yet those numbers are driven by the behaviors of customers and the people who serve them. The warning is clear: Any business that pays attention to the numbers at the expense of ignoring customers places itself in serious jeopardy. The essence of the Disney methods for creating an outstanding service culture is spelled out in One Minute ServiceR by someone who spent years living and working in it.
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