Microsoft 365 Copilot and Agent Administration Fundamentals: Build practical skills and confidently prepare for the Microsoft AB-900 certification exa (Paperback or Softback)

Build a solid foundation in Microsoft 365 administration by understanding Microsoft 365 core services, identity and access, security, compliance, governance, Microsoft 365 Copilot, and AI agents while preparing for the AB-900 certification

DRM-free PDF version + access to Packt's next-gen Reader*

Key Features

• Learn Microsoft 365 Copilot, security, governance, and AI agent administration
• Configure, secure, monitor, and govern Copilot in Microsoft 365
• Verify your knowledge of key concepts through chapter assessments, insider tips, and practice questions

Book Description

Microsoft 365 Copilot and AI agents are transforming how organizations collaborate, automate workflows, and manage productivity. This practical certification guide prepares you for the Microsoft AB-900 exam while building real-world administration skills for modern AI-powered workplaces. Aligned with the latest Microsoft Learn objectives, the book covers Microsoft 365 services, security principles, governance controls, and Copilot administration fundamentals.

You’ll begin with Microsoft 365 essentials, including licensing, Exchange Online, SharePoint, Teams, identity management, authentication, Conditional Access, and Zero Trust. You’ll then explore Microsoft Purview capabilities, including data classification, sensitivity labels, retention, DLP, Insider Risk Management, Communication Compliance, and DSPM for AI.

The book also explains how Copilot accesses organizational data through Microsoft Graph, how to identify oversharing risks in SharePoint, and how to use Purview tools to investigate compliance and governance issues. Finally, you’ll learn how to manage Copilot licensing, billing, prompts, usage analytics, and AI agent lifecycles using Microsoft 365 and Power Platform admin centers.

By the end of this book, you’ll be ready to confidently take the AB-900 exam and support secure, compliant Microsoft 365 Copilot deployments.

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What you will learn

• Configure core Microsoft 365 services and admin centers
• Understand Zero Trust, identity, and access management
• Protect data using Microsoft Purview governance tools
• Identify and reduce oversharing risks in SharePoint
• Understand how Copilot accesses organizational data
• Manage Copilot licensing, billing, and analytics
• Create, approve, and monitor Microsoft 365 agents
• Prepare confidently for the Microsoft AB-900 exam

Who this book is for

This book is for Microsoft 365 administrators, IT support professionals, security and compliance teams, and technical professionals preparing for the Microsoft AB-900 certification exam. It is also ideal for business technology professionals who want to understand how Microsoft 365 Copilot and AI agents are deployed, governed, and managed in enterprise environments. Familiarity with Microsoft 365 services such as Teams, SharePoint, Exchange Online, and Microsoft Entra will help you follow along, but prior Copilot administration experience is not required.

Table of Contents

1. Identifying the Core Features and Objects of Microsoft 365 Services
2. Understanding Microsoft 365 Security Principles
3. Identifying Core Security Features of Microsoft 365 Services
4. Understanding Microsoft Purview
5. Understanding Data Security Implications of Copilot
6. Identifying Data Protection and Governance Risks for Microsoft 365 and Copilot
7. Identifying and Monitoring Oversharing in SharePoint in Microsoft 365
8. Understanding Features and Capabilities of Copilot and Agents
9. Performing Basic Administrative Tasks for Copilot
10. Performing Basic Administrative Tasks for Agents

Steve Miles works in a senior partner technology enablement role within the cloud practice of a multi-billion-euro European IT distributor. He is a Microsoft Most Valuable Professional (MVP), Microsoft Certified Trainer (MCT), and an Alibaba Cloud MVP. He has more than 25 years of technology experience spanning hosted datacenter services, hybrid and multi-cloud platforms, as well as a previous military career in engineering, signals, and communications. Steve is the author and technical reviewer of numerous books on Microsoft technologies, with a particular focus on security, Azure, AI, and data.