Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique, often used to drill down from a value stream map, integrates the functional orientation of traditional swim-lane process maps with time and quality metrics that are essential for designing improved processes.

Building on the success of its popular predecessor, Metrics-Based Process Mapping: An Excel-Based Solution, this updated edition takes readers to the next level in understanding processes and process improvement. Among the improvements to this edition, the book includes:

• Foundational content about processes—what they are and how they vary
• A description of the difference between value-stream and process-level maps
• New content about how to bridge the gap between your current state and your desired future state
• Tips for effective team formation and mapping facilitation
• An implementation plan for those using the mapping methodology as a standalone tool and not part of a Kaizen Event

The Excel-based tool provides readers with a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across your entire organization. While current and future state MBPMs are initially created during team-based activities using butcher paper and Post-its®, the electronic maps serve as standard work documentation for the improved process, enabling training, communication, and process monitoring activities.

This flexible, user-friendly tool includes:

• A custom toolbar that simplifies map creation and editing
• Automated calculation of key metrics
• An audit feature to prevent mapping errors
• The ability to simulate how improvements will impact staffing requirements