IT Measurement: Practical Advice from the Experts

In today's brutally tough software marketplace, quantifying software quality and process output is more important than ever. In this book, the world's leading software measurement experts bring together advanced software measurement techniques for enhancing quality, increasing productivity, and maximizing the business value of software. With contributions from renowned experts such as Capers Jones and Howard Rubin, this book is the definitive guide to state-of-the-art software metrics. Specific topics covered include: new roles for function point metrics; measuring work output for IT work units; using metrics to estimate and track projects more effectively; benchmarking; statistical process control; software sizing; predicting software reliability; IT "balanced scorecard" approaches, and more. The book also includes detailed coverage of metrics for outsourcing agreements and B2B e-commerce projects. For every IT executive, manager, project manager, and professional concerned with improving the efficiency and effectiveness of software development.