This is a collection of ideas, strategies, and tactics to help the reader improve his or her work skills and advance his or her relationship with the boss, as well as others in management.

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Michael Dobson is an author, consultant, and popular seminar leader in project management, communications, and personal success. Deborah S. Dobson, M.Ed., is vice president for human resources for GATX Terminals Corporation in Chicago. An expert in organizational development and management effectiveness, she has consulted for numerous Fortune 500 companies. The Dobsons live in Chicago.

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Better World Books (https://www.BetterWorldBooks.com) is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised $33 million for libraries and literacy, donated over 32 million books, and reused or recycled more than 397 million books.

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Better World Books Marketplace, Inc.
55740 Currant Road, Mishawaka, IN, 46545, U.S.A.

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Better World Books (BWB) values your satisfaction and offers you returns within thirty (30) days after the estimated delivery date on most items. All returned items must be in the original condition; used items should include the SKU sticker located on the spine or back of the product.

If you have an incomplete, incorrect, or damaged shipment, please contact our Customer Care team via Abebooks contact seller options before proceeding with the return.Please keep in mind that because we deal mostl...

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