Managing Risk in Communication Encounters: Strategies for the Workplace
Idioma: inglés
Editorial: SAGE Publications, Inc, 2010
- Tapa blanda
- Usado
Librería: Textbook Bookie, Little Rock, AR, Estados Unidos de AmericaTextbook Bookie
Vendedor de IberLibro desde 5 de octubre de 2026
Condición: Usado - Regular
EUR 17,00
Cantidad disponible: 3 disponibles
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N° de ref. del artículo 9781412966672-acceptable
- Título
- Managing Risk in Communication Encounters: Strategies for the Workplace
- Autor
- Waldron, Vincent R., Kassing, Jeffrey (Jeff) W.
- Editorial
- SAGE Publications, Inc
- Año de publicación
- 2010
- Estado
- Fair
- Encuadernación
- Paperback
- Idioma
- inglés
- ISBN 10
- 1412966671
- ISBN 13
- 9781412966672
The first theory-driven, narrative-based examination of risky communication interactions in the workplace
"The book does a fine job of incorporating research into a narrative framework that should be accessible for students and individuals in the business community. … The most impressive aspect of the textbook is the use of specific, ′everyday person′ narratives to ground the concepts."―Mary Helen Brown, Auburn University
"The advice provided in the book goes beyond simple advice on what or what not to say, but also advises individuals on how to manage the entire process. The book will be well-received in the classroom setting and by practitioners who encounter difficult interpersonal workplace challenges every day." ―Patricia M. Sias, Washington State University
This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.
Key Features
• Ethically challenging and personally risky work situations are closely examined to help students understand the types of situations they will encounter in their working lives.
• Vivid examples and narratives illustrate the inevitable tensions that emerge among ethical, relational, and performance obligations in the workplace.
• The roles of discourse, interaction, and communication tactics in managing risk, constructing role identities, and promoting ethical workplaces are explained.
• Real-life organizational scenarios and research on the lived experiences of workers help students understand how individual, organizational, and cultural forces shape workplace communication.
• A theoretical model helps students and scholars integrate existing research, analyze situations, and generate new questions.
Intended Audience
Managing Risk in Communication Encounters: Strategies for the Workplace is intended for use as a supplemental text for undergraduate and graduate courses in organizational communication, business and professional communication, leadership communication, managerial communication, and supervisory communication
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Acerca del autor
Jeffrey W. Kassing is a professor, teaches graduate and undergraduate courses in research methods, organizational communication and sport studies. In addition, he has developed study abroad courses in the United Kingdom and Spain.
Dr. Kassing is a pioneering and prominent scholar in the area of organizational dissent. He has developed several measurement tools (e.g., The Organizational Dissent Scale, The Upward Dissent Scale) and has published both quantitative and qualitative research that explores how employees express dissent about workplace policies and practices. Professor Kassing also explores various aspects of communication within the context of sport. He has conducted research that examines communication between coaches and athletes, parents and youth athletes, and fans and athletes. He published an early series of studies examining athletes and fans use of what were at the time new emerging social media platforms (e.g., blogs, Twitter). More recently, he has considered the implications and enactment of athlete activism.
Of late, his work has focussed primarily on the socio-cultural aspects of soccer, featuring in publications that consider fan identity expressed through social media use and stadium displays within a global perspective. Dr. Kassing is the Co-Director of the Sport, Media, and Culture Research Group at ASU. He appeared in the Amazon Prime docuseries Good Rivals (2022) that explores the US/Mexico soccer rivalry.
“Acerca de” puede pertenecer a otra edición de este título.
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