T�tulo: Managing the Monkey : How to Defuse the Conflicts That Can Lead to Violence in the Workplace
Editor: Human Givens Publishing Limited
Fecha de publicaci�n: 2006
Idioma: Ingl�s
ISBN 10: 1899398023
ISBN 13: 9781899398027
Encuadernaci�n: Encuadernaci�n de tapa blanda
Estado: Good

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Sinopsis

One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.

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Descripci�n de la librer�a

Better World Books is the world?s leading socially conscious online bookseller and has sold over 100 million books. Each sale generates funds for global literacy. We offer low prices, fast shipping, and have a 100% money back guarantee.

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Informaci�n empresarial del vendedor

Better World Books Ltd
Better World Books, Third Floor, One London Square, Cross Lanes, Guildford, GU1 1UN, United Kingdom

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Condiciones de venta

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