This book describes the supply chains that are commonly managed by service level management, business relationship management and supplier management, which are the requirements in clauses 6.1 and 7 of ISO/IEC 20000-1. It describes the interfaces between suppliers, the service provider and one or many customers. This book also includes useful tips for aspects of end-to-end service, such as the role of service level agreements (SLAs), service reviews, customer satisfaction and complaints procedures.

"Sobre este t�tulo" puede pertenecer a otra edici�n de este libro.

Descripci�n de la librer�a

ThriftBooks is a fully independent seller of used books, having sold more than 160 million used and new books since we started in 2003. Each quality used book is sorted, graded, shelved and shipped by hand by our team of dedicated employees in our seven warehouses across the US. We have the best selection of books, in the right condition and format, at everyday low prices. We also have a dedicated, US-based Customer Service team, ranked in the top three by Newsweek for Best Customer Service in 2018 and 2019, so you can shop with confidence. We support and invest in our employees, appreciate and value our customers, and truly believe in the power of the written word to educate, energize, and engage readers of all ages and interests.

Ver la p�gina web de la librer�a

Informaci�n empresarial del vendedor

Thrift Books Global, LLC
18300 Cascade Ave S, Ste 150, Seattle, WA, 98188, U.S.A.

Condiciones de venta:

We guarantee the condition of every book as it's described
on the Abebooks website. If you're dissatisfied with your
purchase (Incorrect Book/Not as Described/Damaged) or if the
order hasn't arrived, you're eligible for a refund within 30
days of the estimated delivery date. If you've changed your
mind about a book that you've ordered, please use the "Ask
bookseller a question link to contact us" and we'll respond
as soon as possible.

Condiciones de env�o:

All domestic Standard and Expedited shipments are distributed from our warehouses by OSM, then handed off to the USPS for final delivery.

2-Day Shipping is delivered by FedEx, which does not deliver to PO boxes.

International shipments are tendered to the local postal service in the destination country for final delivery – we do not use courier services for international deliveries.

M�todos de pago
aceptados por la librer�a

A�adir una petici�n

Art�culos relacionados a Managing End-to-end Service (Achieving Iso/Iec 20000)

Managing End-to-end Service (Achieving Iso/Iec 20000)

Jenny Dugmore; Shirley Lacy

Usado - Encuadernaci�n de tapa blanda

Informaci�n empresarial del vendedor