Lost and Found: A Consumer's Guide to Healthcare

"It's a book you'll want to keep forever." -Thomas Bodenheimer, MD, Professor of Family and Community Medicine, University of California, San Francisco "There is an urgent need for helpful, unbiased information that isn't selling something. Lost and Found provides trustworthy, practical advice on the major decisions that all of us have to make in getting the healthcare we want and need for ourselves and our loved ones." - Edward H. Wagner, MD, MPH, Group Health Research Institute Senior Investigator Director (Emeritus), MacColl Center, Seattle Washington "Lost and Found picks up where The Familiar Physician left off, offering powerful evidence of how data will transform healthcare and make it truly personal again." - Daniel S. Pelino, General Manager, Global Public Sector, IBM Corporation "At this time of great confusion and anxiety about healthcare, patients and their loved ones in America have no more constant, clear-eyed, and committed champions than Dr. Paul Grundy and Dr. Peter Anderson. They've been at that mission for years, and now, in this book, they offer guidance in a friendly form that everyone can use, and should use, to seek and find the care that truly matters and really helps." - Donald M. Berwick, MD, MPP Former Administrator of the Centers for Medicare and Medicaid Services; Professor in the Department of Health Policy and Management at Harvard School of Public Health; President Emeritus and Senior Fellow, Institute for Healthcare Improvement "Healthcare continues to get more complicated, confronting consumers again and again with critical decisions about health insurance, where to go, and how to get what you need from your medical care. There is an urgent need for helpful, unbiased information that isn't selling something. Lost and Found provides trustworthy, practical advice on the major decisions that all of us have to make in getting the healthcare we want and need for ourselves and our loved ones." - Edward H. Wagner, MD, MPH Group Health Research Institute Senior InvestigatorDirector (Emeritus), MacColl Center, Seattle Washington "Every family should read Lost and Found: A Consumer's Guide to Healthcare. The book tells it like it is, providing '12 Facts of Life' on how the health system works and sometimes doesn't work so well. Most of the book gives detailed advice on how you can get the healthcare you need, and how to make it more affordable. It's a book you'll want to keep forever." - Thomas Bodenheimer, MD Professor of Family and Community Medicine, University of California, San Francisco "Dr. Paul Grundy has been a quiet, unrelenting force driving transformation of primary health care to genuinely provide the majority of people's health needs. I've found that he's someone always worth listening to." - Atul Gawande, MD, MPH Surgeon, Brigham and Women's Hospital Author, "Being Mortal: Medicine and What Matters in the End" and "The Checklist Manifesto" "Few things in life are as confusing - or as important - as making wise choices about health care. This important book will help you make sense of what's happening and make better choices for you and your family." - Dr. Elliott S. Fisher MD, MPH Director of The Dartmouth Institute for Health Policy & Clinical Practice James W. Squire Professor of Medicine and Community and Family Medicine at the Geisel School of Medicine, Dartmouth "Thanks to Drs. Anderson and Grundy, we now have a well-written, straightforward, apolitical, consumer-oriented guide for people who want to understand our complex healthcare 'system.'" - Michael S. Barr, MD, MBA, FACP Executive Vice President, National Committee for Quality Assurance