This compilation provides a sequential overview of some of OCLC Research's user behavior research findings that articulate the need for the design of future library services to be all about the user.
Lynn Silipigni Connaway's responsibilities include research projects that directly involve OCLC libraries and users, such as developing the digital "visitors" and "residents" framework and an IMLS-funded grant project to study the behavior patterns of college and university information seekers. Her previous work includes WorldCat data mining projects, JISC-funded investigations of digital information seekers, and IMLS-funded grant projects to study virtual reference services. Lynn also was the project lead on the American Library Association (ALA) Association for College and Research Libraries (ACRL) "Action-Oriented Research Agenda on Library Contributions to Student Learning and Success."