Lessons Unlearned (Hardcover)

John Ragsdale

5 valoraciones de Goodreads

Idioma: inglés

Editorial: Point B, Inc, San Diego, CA, 2012

0984213066 / 9780984213061

Librería: AussieBookSeller, Truganina, VIC, AustraliaAussieBookSeller

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Vendedor de AbeBooks desde 22 de junio de 2007

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Descripción del artículo del vendedor

Hardcover. Customer service is of particular importance in the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don't have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experience that ensures rabid fans. Most people think of customer service as a department, but customer service is also a technology industry all on its own. This book gives an insider's view of the customer service industry, providing insight for those battling mediocre service every day. If you understand the tools, vocabulary, and metrics that power customer service, you can definitely demand better service from your providers. For those already working in customer service, this book will provide you with some new best practices, worst practices to avoid, and maybe even a laugh or two along the way. Customer service is of particular importance in the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don't have to go farther than the Genius Bar at your local Apple Store to see how Apple approaches customer service, creating a fantastic customer experience that ensures rabid fans. Most people think of customer service as a department, but customer service is also a technology industry all on its own. This book gives an insider's view of the customer service industry, providing insight for those battling mediocre service every day. If you understand the tools, vocabulary, and metrics that power customer service, you can definitely demand better service from your providers. For those already working in customer service, this book will provide you with some new best practices, worst practices to avoid, and maybe even a laugh or two along the way. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

N° de ref. del artículo 9780984213061

Título
Lessons Unlearned (Hardcover)
Autor
John Ragsdale
Editorial
Point B, Inc, San Diego, CA
Año de publicación
2012
Estado
new
Encuadernación
Hardcover
Idioma
inglés
ISBN 10
0984213066
ISBN 13
9780984213061

AussieBookSeller

Truganina, VIC, Australia

Vendedor de 5 estrellas

Vendedor de AbeBooks desde 22 de junio de 2007

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