Leave Your Mark: The Thinking, Behavior and Skills of Great Salon Leaders

Jay Williams has over 25 years of experience across a wide variety of disciplines. He has held numerous roles including: general manager, vice president, divisional manager, regional manager, facilitator, keynote speaker, principal, senior manager, and coach with world class companies . With a focus in delivering exceptional client satisfaction, Jay has helped numerous clients achieve desired business outcomes through his leadership and contributions in the areas of sales, client services, and executive coaching. He has significant experience in sales process transformation, managing and driving change, and designing and tracking to customer needs. He also has proven expertise in creating alignment among executives and leaders to ensure clarity and focus on strategic priorities, process analysis, and values, ultimately improving profitability. As a ten-year-plus veteran of the professional beauty industry, Jay has worked for world-class hair care brands, thriving distributors, educational institutions, and one-on-one with thousands of salons and stylists. Jay created an experience that reveals an entire lifetime of insight. Jay examines the role of the stylist using a blend of the science of psychology and the art of cosmetology. Jay is also the author of the book Leave Your Mark...the thinking, skills and behaviors of salon influencers. A frequent speaker at industry events, Jay's warm and humorous...and at times irreverent style engages audiences in a way that keeps them on the edge of their seats, gives them confidence, and shifts their thinking. He understands their challenges and opportunities from their point of view and draws on his rich experience to help them unlock their potential and fuel their passion.