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Detalles bibliogr�ficos

T�tulo: 12 Ladders to World Class Performance : How Your Oganization Can Compete with the Best in the World
Editor: Kogan Page, Limited
Fecha de publicaci�n: 1999
Idioma: Ingl�s
ISBN 10: 0749430001
ISBN 13: 9780749430009
Encuadernaci�n: Encuadernaci�n de tapa blanda
Estado: Very Good
Peso: 1,153 libras

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Sinopsis

In this text the author takes 12 key factors that each contribute towards the achievement of world class performance, and divides each into 5 "rungs" on that ladder. Each section guides the reader through the practical steps of improvement from level 1 (ordinary) to level 5 (world class). These ladders include aligning management objectives; customer focus; managing for quality; teamwork; rewards and recognition.

Acerca del autor

David Drennan, formerly Director of Mars Group UK and Special Professor of Management at Nottingham University, is now Managing Director of Good People Management International (GPM).

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