Key Challenges And Opportunities For Quality, Sustainability And Innovation In The Fourth Industrial Revolution: Quality And Service Management In The . ? Sustainability and Value Co-creation

How can companies survive and prosper in the new economic age of the 4th Industrial Revolution? This book collects a variety of cases and quality management strategies for companies to put in place in the face of Industry 4.0. It argues that organizations that practice good quality management throughout the whole organization, and focus on satisfying their customers, employees and other stakeholders better than their competitors, are well equipped with the necessary capabilities to survive. It is a must read book for academicians, practitioners, managers and students interested in learning about the quality management philosophy, principles, tools and methods to be used in building a sustainable future where the challenges of the 4th Industrial Revolution - Industry 4.0 - are regarded and used as opportunities for survival and further growth.

Dr Su Mi Dahlgaard-Park is currently Professor and Director for Masters Programme at Institute of Service Management, Lund University, Sweden. Previously she was a Director for Research and Doctoral School at the same Institute. She was elected as an academician of the International Academy for Quality (IAQ) in 2004, and honorary member of the Korean Society for Quality Management in 2016. She has published approximately 150 research articles and more than 30 books and edited volumes. Besides her chief-editorship of the International Journal of Quality and Service Sciences, she has been the general editor of the Sage Encyclopedia of Quality and the Service Economy (2010 2015), associate editor of the TQM & Business Excellence journal (2010 2015). Dr Dahlgaard-Park is the co-founder and co-chair of the yearly QMOD Conferences since 1997. She has been Distinguished Visiting professor to more than 30 universities and she is often invited as keynote speaker to professional societies and conferences.

Dr Jens J Dahlgaard became a chair professor in financial auditing at Aarhus University (1986 1991), and chair professor of quality management in 1991 at the same university where he developed and was responsible for the first and only MSc program in quality management in Denmark. He became later (2000) chair professor of the Division of Quality Technology and Management at Linköping University, Sweden. Dr Dahlgaard is an academician of the International Academy for Quality (IAQ) since 1996, honorary professor at Zhengzhou Institute of Aeronautical Industrial Management, Zhengzhou, China (1997), honorary member of the Korean Society for Quality Management (2016) and Distinguished Visiting Professor at several international universities. He has received many awards, among others the Chinese Aviation Friendship Award (1998) for his contribution to quality management education and research in China, and the Lancaster Award by American Society for Quality (2005) ""for his dedicated leadership and outstanding contribution to the international fraternity of Quality Professionals as proven, for example, by the yearly QMOD conferences"". Dr Dahlgaard is the co-founder and co-chair of the yearly Quality Management and Organisational Development (QMOD) Conferences since 1997.