An Introduction to Service Design: Designing the Invisible

Lara Penin is Associate Professor of Transdisciplinary Design at Parsons School of Design, USA. Author of An Introduction to Service Design: Designing the Invisible (Bloomsbury, 2018), her work is at the intersection of service and strategic design, participatory design and social justice. She is a graduate in Architecture and Urbanism from the University of São Paulo, Brazil, and has a PhD in Design from Milan Polytechnic University, Italy.