Introduction to Modeling and Analysis of Stochastic Systems (Springer Texts in Statistics)

From the reviews of the second edition:

“The author has added a new chapter on Poisson processes and another one on Brownian motion. The discussion is kept on an elementary level and does not require any knowledge from measure theory or advanced calculus. ... the text is suitable for an undergraduate course on probabilistic modeling for students from physics, engineering, operations research, computer science, business administration or some related field that needs advanced modeling techniques.” (H. M. Mai, Zentralblatt MATH, Vol. 1222, 2011)

“Suitable for undergraduates in Mathematics, Statistics, Operations Research, Computer Science, Business Administration, Public Policy, etc. This is a very clear and readable text on Markov chains, Poisson processes, continuous time Markov chains, renewal processes, and queuing processes. ... The treatment is very clear, intuitive as well as rigorous, without being pedantic, and full of interesting examples and case studies. ... The book should be fun to teach from and learn from.” (Jayanta K. Ghosh, International Statistical Review, Vol. 80 (3), 2012)