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T�tulo: Introduction to the ISO/IEC 20000 Series. IT...

Editorial: BSI British Standards Institution

A�o de publicaci�n: 2011

Encuadernaci�n: Paperback

Condici�n: Used; Very Good

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This book provides a much needed practical reference for anyone who needs to quickly understand, assess, design and transition service management processes to attain the Standard or review an existing service provider. --Steve Ingall, Head of Consultancy, iCore Ltd

An outstanding book from the world's foremost authority on the ISO 20000 Standard. As a companion to applying the Standard, this guide is a must for Service Providers. --Sharon Taylor, President, Aspect Group Inc

Standards are the moulds for shaping an industry as it matures. The ISO/IEC 20000 series has played a pivotal role in the growth of formal IT Management approaches, and this new standard will ensure that it continues to do so. This introduction goes far beyond a summary of the standard, and provides valuable insights to the intent, content and practical use of the series. --David Cannon, FSM: Chairman, itSMF International

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