Integrity Service: Treat Your Customers Right-Watch Your Business Grow

Ron Willingham

31 valoraciones de Goodreads

Idioma: inglés

Editorial: Free Press, 2006

0743270274 / 9780743270274

Librería: World of Books (was SecondSale), Montgomery, IL, Estados Unidos de AmericaWorld of Books (was SecondSale)

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Descripción del artículo del vendedor

Every company today recognises the importance of good customer service and pays lip service to the concept of putting the customer first. Why, then, asks bestselling author Willingham, do so many people have such terrible experiences interacting with service providers? And how can businesses train employees to offer customers the courtesy and attention that they deserve? Willingham, whose seminars and training sessions have helped big companies around the world challenge and change their employees, offers a new and subtler way of looking at customer service. INTEGRITY SERVICE brings the 'whole person' into the service experience, showing that good customer relationships grow from employees' inner beliefs about who they are and what it's possible for them to achieve. INTEGRITY SERVICE presents fundamental principles that lead to individual success and gives readers specific action guidelines to practice on and off the job. Willingham's proven success through his seminars and programmes ensures that the hands-on help in this book will bring employees and managers to a new level of understanding of the nature of service.…

N° de ref. del artículo 00092564543

Título
Integrity Service: Treat Your Customers Right-Watch Your Business Grow
Autor
Ron Willingham
Editorial
Free Press
Año de publicación
2006
Estado
Very Good
Encuadernación
Hardback
Idioma
inglés
ISBN 10
0743270274
ISBN 13
9780743270274

World of Books (was SecondSale)

Montgomery, IL, Estados Unidos de America

Vendedor de 5 estrellas

Vendedor de IberLibro desde 20 de diciembre de 2007

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ArtículoDe 4 a 12 días hábilesDe 3 a 6 días hábiles
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …

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SBYB, Inc.

900 Knell Rd
Montgomery, IL Estados Unidos de America 60538