Integrated Operations Management: Adding Value For Customers (With CD-ROM)
Idioma: inglés
Editorial: Prentice Hall, 2001
- Tapa dura
- Usado
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de AmericaThriftBooks-Atlanta
Vendedor de AbeBooks desde 24 de marzo de 2009
Condición: Usado - Aceptable
EUR 27,14
Cantidad disponible: 1 disponibles
Añadir al carritoDescripción del artículo del vendedor
N° de ref. del artículo G0130711616I3N00
- Título
- Integrated Operations Management: Adding Value For Customers (With CD-ROM)
- Autor
- Mark D. Hanna; Rocky W. Newman; Rocky W Newman; Mark D Hanna
- Editorial
- Prentice Hall
- Año de publicación
- 2001
- Estado
- Good
- Sobrecubierta
- No Jacket
- Encuadernación
- Hardcover
- Idioma
- inglés
- ISBN 10
- 0130711616
- ISBN 13
- 9780130711618
- Peso del artículo
- 3,66 libras
For the introductory course in Operations Management at both the undergraduate and graduate levels.
This is the first OM textbook written with the perspective that most students taking this course are not majoring in Operations. Therefore, while still covering the standard core operations concepts and tools, the authors emphasize two major themes. First, that adding value and customer satisfaction should be the ultimate objective of any firm, and second, integrated operations―that it usually takes coordinated operations, effectively integrated across all functional areas to deliver the combination of service and manufactured value required to satisfy most customers.
“Sinopsis” puede pertenecer a otra edición de este título.
Acerca del autor
MARK D. HANNA is a professor in the Management Department of the Richard T. Farmer School of Business Administration at Miami University, Oxford, Ohio. Originally from Sonapurhat, West Bengal, India, he earned his B.A. in Mathematics from LeTourneau University (Longview, Texas). His M.S. in Management and Ph.D. in Industrial Management were earned at Clemson University. In addition to Miami University, Dr. Hanna has taught at Winthrop University and Clemson University. He has taught in the Farmer School's London, England summer program and has received a grant from the U.S. department of State to introduce Quality Management curricula at Kiev State University in Kiev, Ukraine.
Prior to his university teaching career, Dr. Hanna worked for Dependa Graphics, a small entrepreneurial enterprise in the printing industry. Like many employees in small businesses, he experienced diverse responsibilities ranging from sales, to financial management, operations management, quality control, process redesign, and project management. More recently, he has worked exclusively with the Ohio Manufacturer's Association to promote Employee Involvement and team-based process improvement practices through their Case Studies in Team ExcellenceSM Competition.
Dr. Hanna's research has mainly focused on Operations Strategy, Quality Management, and Environmental issues in OM. It may be found in The Journal of Operations Management, Production and Operations Management, The International Journal of Operations and Production Management, The International Journal of Production Economics, The Journal of Production and Inventory Management, The International Journal of Quality and Reliability Management, and other journals. Dr. Hanna reviews papers for a variety of journals and also serves on the editorial review board of Production and Operations Management as well as The Mid-American Journal of Business. He is a lifetime member of the Production and Operations Management Society and is active in the Decision Science Institute.
WILLIAM "ROCKY" NEWMAN is a Professor of Management in the Richard T. Farmer School of Business Administration at Miami university in Oxford, Ohio. He received his B.S. in Business Administration and an M.B.A. from Bowling Green State University in Bowling Green, Ohio. He received his Ph.D. in Management Science from the University of Iowa (1988). In addition to Miami University, he taught in a visiting position at Bowling Green State University.
From a practical perspective, Dr. Newman has experienced the operational side of businesses ranging form that of a machine operator in a GM plant to that of a consultant working with Fortune 500 companies that include Cummins Engine, Andrew Jergens, Motorola, and Daimler-Chrysler on a variety of projects. He is very involved with the American Production & Inventory Control Society serving on both local and regional boards.
From a scholarly perspective, Dr. Newman has published extensively in the areas of Operations Strategy, Quality Management, Advanced Technology Implementation, and Environmental issues in OM. His work appears in a variety of academic journals including: the International Journal of Production Research, The Journal of Production and Inventory Management, The Journal of Manufacturing Systems, The International Journal of Flexible Manufacturing Systems, the Mid American Journal of Business, The International Journal of Operations and Production Management, The International Journal of Production Economics, The International Journal of Forecasting, Integrated Manufacturing Systems, The International Journal of Quality and Reliability Management, and others. He has been the editor of the Mid-American Journal of Business and serves on the editorial advisory board for the Journal of Operations Management and the Quality Management Journal. He is also an active member of the Decision Sciences Institute.
“Acerca de” puede pertenecer a otra edición de este título.
ThriftBooks-Atlanta
AUSTELL, GA, Estados Unidos de America
Vendedor de AbeBooks desde 24 de marzo de 2009
Tarifas de envío en Estados Unidos de America
| Artículo | De 4 a 8 días hábiles | De 4 a 8 días hábiles |
|---|---|---|
| Primer artículo | EUR 0,00 | EUR 0,00 |
Métodos de pago
Descripción de la tienda
Información empresarial del vendedor
Thrift Books Global, LLC
18300 Cascade Ave S, Ste 150
Seattle, WA Estados Unidos de America 98188
Condiciones de venta
We guarantee the condition of every book as it's described
on the Abebooks website. If you're dissatisfied with your
purchase (Incorrect Book/Not as Described/Damaged) or if the
order hasn't arrived, you're eligible for a refund within 30
days of the estimated delivery date. If you've changed your
mind about a book that you've ordered, please use the "Ask
bookseller a question link to contact us" and we'll respond
as soon as possible.
Derecho al desistimiento
Si es un consumidor, puede rescindir el contrato de acuerdo con lo siguiente. Por consumidor se entiende cualquier persona física que actúe con fines ajenos a su actividad comercial, empresarial, oficio o profesión.
Información sobre el derecho de desistimiento
Derecho legal de desistimiento
Tiene derecho a rescindir este contrato en un plazo de 14 días sin dar ningún motivo.
El periodo de desistimiento vencerá a los 14 días desde que usted, o un tercero que no sea el transportista e indicado por usted, adquiera la posesión física del último bien o del último lote o pieza.
Para ejercer el derecho de desistimiento, complete de forma electrónica y envíe una declaración clara en nuestro sitio web, desde "Mis compras" en "Mi cuenta". Le enviaremos sin demora un acuse de recibo de dicho desistimiento a través de un soporte duradero (por ejemplo, por correo electrónico).
Para cumplir con el plazo de desistimiento, basta con que envíe su comunicación relativa al ejercicio del derecho de desistimiento antes de que venza el periodo de desistimiento.
Efectos del desistimiento
Si rescinde este contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de envío (excepto los gastos adicionales que surjan si elige un tipo de envío que no sea el tipo de envío estándar más económico que ofrecemos).
Podemos hacer una deducción del reembolso por la pérdida de valor de cualquier bien suministrado, si la pérdida es el resultado de una manipulación innecesaria por su parte.
Efectuaremos el reembolso sin demoras indebidas y, a más tardar, 14 días después de que se nos informe de su decisión de rescindir este contrato.
Efectuaremos el reembolso utilizando el mismo medio de pago que utilizó para la transacción inicial, a menos que haya acordado expresamente lo contrario; en cualquier caso, no incurrirá en ningún cargo como resultado de dicho reembolso.
Podremos retener el reembolso hasta que hayamos recibido los bienes o hasta que nos haya presentado una prueba de que los ha devuelto, lo que ocurra primero.
Deberá devolver los bienes o entregarlos a ThriftBooks-Atlanta, Dallas, Texas, U.S.A., sin demoras indebidas y, en cualquier caso, en un plazo máximo de 14 días a partir del día en que nos comunique su desistimiento del presente contrato. El plazo se cumple si devuelve la mercancía antes de que venza el periodo de 14 días. Tendrá que asumir los gastos directos de devolución de los bienes. Usted solo es responsable de la disminución del valor de los bienes como resultado de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.
Excepciones al derecho de desistimiento
El derecho de desistimiento no se aplica a lo siguiente:
- La entrega de periódicos, diarios o revistas, con la excepción de los contratos de suscripción; y
- El suministro de contenido digital que no se proporcione en un soporte tangible (por ejemplo, en un CD o DVD) si, al hacer el pedido, aceptó que podíamos empezar a entregarlo y que no podría desistir una vez iniciada la entrega.
Condiciones de envío
All domestic Standard and Expedited shipments are distributed from our warehouses by OSM, then handed off to the USPS for final delivery.
2-Day Shipping is delivered by FedEx, which does not deliver to PO boxes.
International shipments are tendered to the local postal service in the destination country for final delivery – we do not use courier services for international deliveries.