The ITSM Process Design Guide Developing, Reengineering, and Improving IT Service Management
Knapp, Donna
ISBN 10: 1604270497 ISBN 13: 9781604270495
Editorial: J Ross Pub, 2010
Nuevos
Paperback
Librería:
Revaluation Books, Exeter, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Vendedor de AbeBooks desde 6 de enero de 2003
Este artículo en concreto ya no está disponible.
Descripción
Descripción:
248 pages. 8.90x5.90x0.80 inches. In Stock. N° de ref. del artículo __1604270497
Sinopsis:
The Definitive Source for Certified Process Design Engineers. IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL ), Control Objectives for IT (COBIT ), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide: Developing, Reengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. While other books may touch on process design methods and techniques, there is no other publication dedicated specifically to developing, re-engineering and improving ITSM processes. This guide is also the definitive reference source for the Certified Process Design Engineer (CPDE ) qualification. The CPDE qualification imparts and validates knowledge of best practices in the assessment, design, integration, implementation, and management of ITSM processes. It recognizes the value of having a qualified CPDE within an organization and has been endorsed by The APM Group (ITIL's official accreditor) as a complementary qualification for the ITIL Qualification Scheme.
Acerca del autor: Donna Knapp is a Certified Process Design Engineer (CPDE)® with over 25 years of experience in the IT industry. Donna holds multiple ITSM certifications including: ITIL Expert, ITIL® Service Manager, and various ITIL® Intermediate and Capability certifications. Donna was one of the first globally to achieve the ITIL Expert and Certified Process Design Engineer (CPDE)® certifications. She also holds the ISO/IEC 20000 Foundation and Consultant Certificates, and the Microsoft® Operations Framework (MOF) Foundation Certificate. Donna serves as ITSM Academy's Curriculum Development Manager, sits on the ITIL® V3 International Examination Panel, and is the author of two textbooks: A Guide to Service Desk Concepts, Third Edition and A Guide to Customer Service Skills for the Service Desk Professional, Third Edition. She is also the author of the highly successful seminar ""Achieving High Customer Satisfaction: Customer Service Skills for the Service Desk Professional."" Donna's background includes working as a practitioner, consultant, and trainer, and she brings to every engagement her practical experience and knowledge of ITSM topics. She is known as an entertaining, informative and sought-after speaker and seeks to promote the processes and best practices required to deliver high-quality customer support and IT services.
"Sobre este título" puede pertenecer a otra edición de este libro.
Detalles bibliográficos
Título: The ITSM Process Design Guide Developing, ...
Editorial: J Ross Pub
Año de publicación: 2010
Encuadernación: Paperback
Condición: Brand New
Los mejores resultados en AbeBooks
Imagen del vendedor
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
Publicado por
J. Ross Publishing, 2010
ISBN 10: 1604270497
ISBN 13: 9781604270495
Antiguo o usado
Tapa blanda
Librería: ZBK Books, Carlstadt, NJ, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: good. Fast & Free Shipping â" Good condition with a solid cover and clean pages. Shows normal signs of use such as light wear or a few marks highlighting, but overall a well-maintained copy ready to enjoy. Supplemental items like CDs or access codes may not be included. Nº de ref. del artículo: ZWV.1604270497.G
Comprar usado
EUR 36,16
Gastos de envío gratis
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen del vendedor
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
Publicado por
J. Ross Publishing, 2010
ISBN 10: 1604270497
ISBN 13: 9781604270495
Antiguo o usado
Tapa blanda
Librería: Greenworld Books, Arlington, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: good. Fast Free Shipping â" Good condition book with a firm cover and clean, readable pages. Shows normal use, including some light wear or limited notes highlighting, yet remains a dependable copy overall. Supplemental items like CDs or access codes may not be included. Nº de ref. del artículo: GWV.1604270497.G
Comprar usado
EUR 36,20
Gastos de envío gratis
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
ITSM Process Design Guide Developing, Reengineering, and Improving IT Service Management
Publicado por
J. Ross Publishing, Incorporated, 2010
ISBN 10: 1604270497
ISBN 13: 9781604270495
Nuevo
Tapa blanda
Librería: TextbookRush, Grandview Heights, OH, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Condición: Brand New. Nº de ref. del artículo: 55745922
Comprar nuevo
EUR 61,45
Envío por EUR 3,43
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 3 disponibles
Imagen de archivo
TheITSMProcessDesignGuide Format: TradePaperback
ISBN 10: 1604270497
ISBN 13: 9781604270495
Nuevo
Librería: INDOO, Avenel, NJ, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Brand New. Nº de ref. del artículo: 9781604270495
Comprar nuevo
EUR 73,04
Gastos de envío gratis
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: Más de 20 disponibles
Imagen de archivo
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management
Librería: GoldBooks, Denver, CO, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: new. Nº de ref. del artículo: 4J47_77_1604270497
Comprar nuevo
EUR 81,39
Envío por EUR 3,65
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen de archivo
ITSM Process Design Guide
Librería: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlanda
Calificación del vendedor: 5 de 5 estrellas
Condición: New. A guide that closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. It is a reference source for the Certified Process Design Engineer qualification and has been endorsed by The APM Group as a complimentary qualification for the ITIL Qualification Scheme. Num Pages: 256 pages, black & white illustrations, black & white line drawings, black & white tables, figures, BIC Classification: KJ. Category: (G) General (US: Trade). Dimension: 229 x 152 x 15. Weight in Grams: 354. . 2010. Illustrated. paperback. . . . . Nº de ref. del artículo: V9781604270495
Comprar nuevo
EUR 82,92
Envío por EUR 10,50
Se envía de Irlanda a Estados Unidos de America
Se envía de Irlanda a Estados Unidos de America
Cantidad disponible: 1 disponibles
Imagen del vendedor
The ITSM Process Design Guide
Publicado por
J Ross Publishing, US, 2010
ISBN 10: 1604270497
ISBN 13: 9781604270495
Nuevo
Paperback
Librería: Rarewaves USA, OSWEGO, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: New. The Definitive Source for Certified Process Design Engineers. IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL ), Control Objectives for IT (COBIT ), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide: Developing, Reengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. While other books may touch on process design methods and techniques, there is no other publication dedicated specifically to developing, re-engineering and improving ITSM processes. This guide is also the definitive reference source for the Certified Process Design Engineer (CPDE ) qualification. The CPDE qualification imparts and validates knowledge of best practices in the assessment, design, integration, implementation, and management of ITSM processes. It recognizes the value of having a qualified CPDE within an organization and has been endorsed by The APM Group (ITIL's official accreditor) as a complementary qualification for the ITIL Qualification Scheme. Nº de ref. del artículo: LU-9781604270495
Comprar nuevo
EUR 92,86
Gastos de envío gratis
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: Más de 20 disponibles
Imagen del vendedor
The ITSM Process Design Guide
Publicado por
J Ross Publishing, US, 2010
ISBN 10: 1604270497
ISBN 13: 9781604270495
Nuevo
Paperback
Librería: Rarewaves USA United, OSWEGO, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: New. The Definitive Source for Certified Process Design Engineers. IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library (ITIL ), Control Objectives for IT (COBIT ), Microsoft Operations Framework (MOF), and the ISO/IEC 20000 standard describe what to do, they do not describe the mechanics of how to do it. The ITSM Process Design Guide: Developing, Reengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model. While other books may touch on process design methods and techniques, there is no other publication dedicated specifically to developing, re-engineering and improving ITSM processes. This guide is also the definitive reference source for the Certified Process Design Engineer (CPDE ) qualification. The CPDE qualification imparts and validates knowledge of best practices in the assessment, design, integration, implementation, and management of ITSM processes. It recognizes the value of having a qualified CPDE within an organization and has been endorsed by The APM Group (ITIL's official accreditor) as a complementary qualification for the ITIL Qualification Scheme. Nº de ref. del artículo: LU-9781604270495
Comprar nuevo
EUR 94,70
Envío por EUR 42,98
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: Más de 20 disponibles
Imagen de archivo
ITSM Process Design Guide
Librería: Kennys Bookstore, Olney, MD, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Condición: New. A guide that closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. It is a reference source for the Certified Process Design Engineer qualification and has been endorsed by The APM Group as a complimentary qualification for the ITIL Qualification Scheme. Num Pages: 256 pages, black & white illustrations, black & white line drawings, black & white tables, figures, BIC Classification: KJ. Category: (G) General (US: Trade). Dimension: 229 x 152 x 15. Weight in Grams: 354. . 2010. Illustrated. paperback. . . . . Books ship from the US and Ireland. Nº de ref. del artículo: V9781604270495
Comprar nuevo
EUR 103,43
Envío por EUR 9,02
Se envía dentro de Estados Unidos de America
Se envía dentro de Estados Unidos de America
Cantidad disponible: 1 disponibles