ITIL Service Management (Paperback)
Nathan Beckford
ISBN 13: 9798231524655
Editorial: Martin Chavez, 2025
Nuevos
Paperback
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AussieBookSeller, Truganina, VIC, Australia
Calificación del vendedor: 5 de 5 estrellas
Vendedor de AbeBooks desde 22 de junio de 2007
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Descripción
Descripción:
Paperback. ITIL Service Management: Advanced Guide Create 45 Service Projects Including Process Automation is your essential playbook for transforming IT operations with real-world ITIL practices. Whether you're an IT manager, process consultant, service desk lead, or ITIL certification candidate, this book delivers a practical and strategic roadmap for implementing ITIL successfully across your organization.Written by industry expert Oliver Trent, this advanced guide walks you through 45 hands-on service management projects aligned with ITIL v4 principles-designed to elevate efficiency, user satisfaction, and business value. From request fulfillment and change control to incident automation and SLA monitoring, each project includes clear steps, automation options, and actionable KPIs to track progress.Inside this guide: Service design and delivery blueprints tailored to ITIL 4Projects for automating core ITIL processes using modern toolsGuidance on building CMDBs, service catalogs, dashboards, and value streamsTemplates and real-life scenarios for service improvement initiativesStrategies to align IT with business through outcome-driven service designWhether you're modernizing legacy systems or starting from scratch, this book helps you translate ITIL theory into measurable, repeatable outcomes that improve performance across the IT lifecycle.Unlock the power of ITIL to streamline services and deliver consistent value. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. N° de ref. del artículo 9798231524655
Sinopsis:
ITIL Service Management: Advanced Guide Create 45 Service Projects Including Process Automation is your essential playbook for transforming IT operations with real-world ITIL practices. Whether you're an IT manager, process consultant, service desk lead, or ITIL certification candidate, this book delivers a practical and strategic roadmap for implementing ITIL successfully across your organization.
Written by industry expert Oliver Trent, this advanced guide walks you through 45 hands-on service management projects aligned with ITIL v4 principles-designed to elevate efficiency, user satisfaction, and business value. From request fulfillment and change control to incident automation and SLA monitoring, each project includes clear steps, automation options, and actionable KPIs to track progress.
Inside this guide:
- Service design and delivery blueprints tailored to ITIL 4
- Projects for automating core ITIL processes using modern tools
- Guidance on building CMDBs, service catalogs, dashboards, and value streams
- Templates and real-life scenarios for service improvement initiatives
- Strategies to align IT with business through outcome-driven service design
Whether you're modernizing legacy systems or starting from scratch, this book helps you translate ITIL theory into measurable, repeatable outcomes that improve performance across the IT lifecycle.
Unlock the power of ITIL to streamline services and deliver consistent value.
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Detalles bibliográficos
Título: ITIL Service Management (Paperback)
Editorial: Martin Chavez
Año de publicación: 2025
Encuadernación: Paperback
Condición: new