Human Competence : Engineering Worthy Performance

What People Have Said About Human Competence "Among the ideas bulging from this classic work: performanceexemplars, potential for improving performance, behavior-accomplishment distinction, performance matrix, ACORNtroubleshooting test, performance audits, states, Worth = Value -Cost, knowledge maps, mediators, and job aids. The greataccomplishments Gilbert left behind will continue to profitbehavior analysis and performance improvement for a long, longtime." --Ogden Lindsley, Behavior Research Company "Human Competence is probably the most borrowed and leastreturned book in my library. It's good to have it in print morethan once, so that I can keep replacing it, and rereading it fornew insights from the original master of HPT." --Rob Foshay, TROLearning, Inc. "Human Competence stands not only as a tribute to Tom's genius, but also as the best single source of ideas about performancetechnology. It is a 'must have' for anyone serious about changingthe performance of individuals or organizations." --Dick Lincoln, Centers for Disease Control