Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!

N� de ref. del art�culo S_469306425

Contactar al vendedor

Denunciar este art�culo

Detalles bibliogr�ficos

T�tulo: High Performance Through Process Excellence: From Strategy to Execution with Business Process Management
Editor: Springer
Fecha de publicaci�n: 2011
Idioma: Ingl�s
ISBN 10: 364221164X
ISBN 13: 9783642211645
Encuadernaci�n: hardcover
Edici�n: 2� Edici�n
Estado: Very Good

Acerca de

Sinopsis

Continuously changing customer and market requirements as well as new developments in information technology have become a dominating factor in today's business environment. To be successful enterprises have to adapt quickly to new opportunities and threats. They have to take smart decision and execute fast. Innovation and agility become important success factors.

The Management of Process Excellence (MPE) is the main enabler. It helps achieving immediate benefits while building lasting process management capabilities. MPE links strategy with people and technology based execution. Service Oriented Architectures (SOA), Web 2.0 or "cloud computing" support this approach. The right process governance, including centers of excellence, and knowledge assets in form of reference models increase the delivered value again. The resulting next generation enterprise is ready for long term success.

The book discusses how business process management delivers real value in private and public sector organizations around the world. It addresses executives and managers as well as educators and students.

De la contraportada

Continuously changing market requirements as well as new developments in information technology have become a dominating factor in today's business environment. To be successful enterprises have to adapt quickly to new opportunities and threats. They have to take smart decision and execute fast. Innovation and agility become important success factors.

The Management of Process Excellence (MPE) is the main enabler. It helps achieving immediate benefits while building lasting process management capabilities. MPE links strategy with people and technology based execution. SOA, Web 2.0 or "cloud computing" support this approach. The right process governance, including centers of excellence, and knowledge assets in form of reference models increase the delivered value again.

Process excellence is not optional, but a necessity for companies competing in the new global economy. This book is an important contribution to the field and will help managers harness the power of process excellence to drive better performance.

Dr. Michael Hammer, Author of Reengineering the Corporation, Boston, USA

Managing an organization's business processes distinctively well can be a fundamental source of competitive advantage in today's fast growing global economy. Doing so however requires a unique cohesion between strategic vision, operational execution, and information technology sophistication. Dr. Kirchmer's wide experience in helping organization's Manage Business Process Excellence is succintly captured in this well thought out book.

Thomas Kurian, Senior Vice President, Oracle Corporation, Redwood Shores, USA

Business Process Management helps you to really understand your business and manage essential process innovation opening new ways to growth. Based on his profound experience in this area Dr. Kirchmer presents a clear vision how to do it best.

Falko Lameter, CIO, Kaeser Compressors, Coburg, Germany

Kirchmer s book takes the concept of process excellence into the 21st century. He explains how processes evolve, how process management encourages innovation, and why high growth starts with the foundation of world-class processes.

Bill McDermott, CEO, SAP Deutschland, Walldorf, Germany

Companies that lack an integrated business process management structure cannot fully leverage the advantages inherent in current released versions of enterprise software. This gap in effective business process management (BPM) practice places these businesses in a position of competitive disadvantage. Dr. Kirchmer s book outlines a clear, straightforward path for any organization to move to BPM and improve to process excellence.

Steve Tieman, Vice President, Technical Integration Lead, Strategic Modernization Initiative, Estee Lauder Companies, New York, USA

"Kirchmer's book outlines how Business Process Management delivers real value to an organization. It shows how companies can achieve competitive advantage by moving more effectively from business strategy to people and IT based execution. The book is an important contribution to establishing business process management as a high impact management discipline."

Sander van 't Noordende, Group Chief Executive Officer Management Consulting, Accenture

"Sobre este t�tulo" puede pertenecer a otra edici�n de este libro.

Descripci�n de la librer�a

Half Price Books has been connecting readers to great books since 1972. Customer service is our top priority.

Ver la p�gina web de la librer�a

Informaci�n empresarial del vendedor

Half Price Books, Records, Magazines, Inc.
5803 East Northwest Highway, Dallas, TX, 75231, U.S.A.

Condiciones de venta y env�o

Condiciones de venta

Derecho al desistimiento

Si es un consumidor, puede rescindir el contrato de acuerdo con lo siguiente. Por consumidor se entiende cualquier persona f�sica que act�e con fines ajenos a su actividad comercial, empresarial, oficio o profesi�n.

Informaci�n sobre el derecho de desistimiento

Derecho legal de desistimiento

Tiene derecho a rescindir este contrato en un plazo de 14 d�as sin dar ning�n motivo.

El periodo de desistimiento vencer� a los 14 d�as desde que usted, o un tercero que no sea el transportista e indicado por usted, adquiera la posesi�n f�sica del �ltimo bien o del �ltimo lote o pieza.

Para ejercer el derecho de desistimiento, complete de forma electr�nica y env�e una declaraci�n clara en nuestro sitio web, desde "Mis compras" en "Mi cuenta". Le enviaremos sin demora un acuse de recibo de dicho desistimiento a trav�s de un soporte duradero (por ejemplo, por correo electr�nico).

Para cumplir con el plazo de desistimiento, basta con que env�e su comunicaci�n relativa al ejercicio del derecho de desistimiento antes de que venza el periodo de desistimiento.

Efectos del desistimiento

Si rescinde este contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de env�o (excepto los gastos adicionales que surjan si elige un tipo de env�o que no sea el tipo de env�o est�ndar m�s econ�mico que ofrecemos).

Podemos hacer una deducci�n del reembolso por la p�rdida de valor de cualquier bien suministrado, si la p�rdida es el resultado de una manipulaci�n innecesaria por su parte.

Efectuaremos el reembolso sin demoras indebidas y, a m�s tardar, 14 d�as despu�s de que se nos informe de su decisi�n de rescindir este contrato.

Efectuaremos el reembolso utilizando el mismo medio de pago que utiliz� para la transacci�n inicial, a menos que haya acordado expresamente lo contrario; en cualquier caso, no incurrir� en ning�n cargo como resultado de dicho reembolso.

Podremos retener el reembolso hasta que hayamos recibido los bienes o hasta que nos haya presentado una prueba de que los ha devuelto, lo que ocurra primero.

Deber� devolver los bienes o entregarlos a HPB-Diamond, Carrollton, Texas, U.S.A., sin demoras indebidas y, en cualquier caso, en un plazo m�ximo de 14 d�as a partir del d�a en que nos comunique su desistimiento del presente contrato. El plazo se cumple si devuelve la mercanc�a antes de que venza el periodo de 14 d�as. Tendr� que asumir los gastos directos de devoluci�n de los bienes. Usted solo es responsable de la disminuci�n del valor de los bienes como resultado de una manipulaci�n distinta a la necesaria para establecer la naturaleza, las caracter�sticas y el funcionamiento de los bienes.

Excepciones al derecho de desistimiento

El derecho de desistimiento no se aplica a lo siguiente:

La entrega de peri�dicos, diarios o revistas, con la excepci�n de los contratos de suscripci�n; y
El suministro de contenido digital que no se proporcione en un soporte tangible (por ejemplo, en un CD o DVD) si, al hacer el pedido, acept� que pod�amos empezar a entregarlo y que no podr�a desistir una vez iniciada la entrega.

Condiciones de env�o

Tarifas de env�o en Estados Unidos de America

Tarifas de env�o en Estados Unidos de America
Cantidad del pedido	De 4 a 14 d�as h�biles	De 2 a 6 d�as h�biles
Primer art�culo	EUR 3.30	EUR 6.14

Los plazos de entrega los establecen los vendedores y var�an seg�n el transportista y la ubicaci�n. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relaci�n con cargos adicionales para cubrir cualquier aumento en los costes de env�o de los art�culos.