Happy Customers Faster Cash Taiwan edition: The All-You-Need-To-Know Guide to effective communication in Credit Management and fCRM

Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling customers again and again, hearing the same promises? Then this book is for you. Happy Customers Faster Cash is for business people, either fresh or seasoned, with or without a background in finance, who want to dramatically shorten the time required to convert accounts receivable into cash as well as their ‘on the job learning curve’ . Read and learn all about getting paid on time and keeping good customer relationships from people who have already been there.

• - Many practical tips and examples
• - Learn to better manage and control your company's cash flow
• - Deal with excuses in a customer friendly and effective way
• - Take the lead and get paid….on time!
• - Practical schedules, flowcharts and forms

This edition is part of an international series. If you want to learn more about effective communication and credit management in Taiwan as well as in the West, then this book is an excellent start.
“A lot of research and case study has gone into the book, which makes the book exceptional and worth-reading.”
Benedict Wong, President & CEO of Total Credit & Risk Management Group, Hong Kong

“This book succeeds in giving clear directives regarding the communication and cooperation with customers from different angles in a fun and practical way”
Jeroen van Santen, General Manager Accounting & Reporting, Sony Europe Limited

“Challenges addressed are real-world oriented and deliver recommendations that contribute to the profitable expansion strategies of any enterprise. It is both readable and digestible for any person interested in any of the topics discussed. Fine work!”

Patrick O. Connelly Phd, Founder and CEO Tao Institute for Credit and Risk Management, Clearwater, Florida

Marcel Wiedenbrugge

Marcel Wiedenbrugge is managing director of WCMConsult. Marcel combines knowledge and experience in account management/sales, credit management, service management and related software solutions. In the past he worked for companies like Ricoh, Van Ommeren Ceteco, PCD Polymere and Yamaha Musical Instruments Europe. Most of the time he worked in a B2B environment, but he is also quite familiar with retail. Marcel is an entrepreneur, speaker, writer, researcher, trainer and consultant. He develops, organizes and conducts workshops, trainings and seminars. He frequently writes articles and is the author of several books.

www.wcmconsult.com marcel.wiedenbrugge@wcmconsult.com

Alexander Lo

Alexander has over 25 years of experience in Business Information Management and Information Technology. Previously, he has held leadership positions in the world’s leading Business Information providers, including Managing Director of Thomson Reuters Asia, and General Manager of Dun & Bradstreet (D&B), Hong Kong and Taiwan. In addition, he personally managed Hong Kong's Commercial Credit Bureau while working with D&B, and the Consumer Credit Bureau through his directorship at TransUnion Limited. With a long career at General Electric (GE), Alexander developed a keen interest in how to manage businesses using Business Information. Alexander is a frequent speaker in media, at academic institutions, and industry seminars and conferences across Greater China, focusing on credit & compliance management, new market penetration and cross cultural management issues.

happy.customer@fabutx.com

Cliff Wynn

Cliff Wynn is managing director of RK Business Training Ltd. Cliff has both experience of working in the training, collections and tracing industry for many years. He has also worked with and for many of the leading professional bodies within the credit and collections industry, including the role of Head of Training for the Institute of Credit Management. During his career Cliff has worked with many large organizations on various training programmes in the collections area. Clients have included, Orange, Shell, Marston Group, Brighthouse, NPower, British Gas, Polycom BV, and the Finance and Leasing Association.

www.rkbusinesstraining.co.uk cliff@rkbusinesstraining.co.uk