Happy Customers Faster Cash Ireland edition: A guide to effective communication in financial Customer Relationship Management

Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling customers again and again, hearing the same promises? Then this book is for you. Happy Customers Faster Cash is for business people, either fresh or seasoned, with or without a background in finance, who want to significantly shorten the time required to convert accounts receivable into cash as well as their ‘on the job learning curve’ . Read and learn all about getting paid on time and keeping good customer relationships from people who have already been there.

• - Many practical tips and examples
• - Learn to better manage and control your own cash flow
• - Deal with excuses in a customer friendly and effective way
• - Take the lead and get paid….on time!

This edition is part of an international series. The book entails the full basic version of Happy Customers Faster Cash and two specific chapters about credit management, business communication and business culture in Ireland. Even if you already doing business in Ireland or considering doing business in Ireland (on open account terms), then Happy Customers Faster Cash is a good and practical start.

“The authors have put together an excellent resource for the modern credit & collection manager. The clever and succinct images and graphs alone are worth your investment of time and money – all the rest, and it is considerable, is a bonus!”
Tim Paulsen, Author of “Paid in Full”, Managing Director International Centre for Professional Collections / T.R. Paulsen & Associates, Canada

"The book is something I would gladly give out as a gift to my clients; it is an excellent learning manual for their team and serves as a "refresher" to the seasoned professional. The book covers areas in great detail where it helps the novice with fundamental skills that allows them to grow in their profession.”
Lou Figueroa CCC, President, Credit Decisions International, USA

"This book succeeds in giving clear directives regarding the communication and cooperation with customers from different angles in a fun and practical way. It also helps the reader by using evaluation models and lists to develop themselves and to help them become more successful in achieving departmental and corporate goals.”
Carol Baker, Editor, Credit Control Journal and Asset & Risk Review, United Kingdom

"Challenges addressed are real-world oriented and deliver recommendations that contribute to the profitable expansion strategies of any enterprise. It is both readable and digestible for any person interested in any of the topics discussed. Fine work!”
Patrick O. Connelly Phd, Founder and CEO Tao Institute for Credit and Risk Management, Clearwater, Florida, USA

Declan Flood has worked in Credit Management all his life. He is recognised as the expert on all aspects of Credit Management in Ireland and beyond. With over twenty years’ experience, any credit problem that you could encounter he has either the solution or knows the best person available to help you. He is recognised as a thought leader in Credit worldwide for his Total business approach to Credit. He believes that credit is not only about getting paid in full and on time, it is also about maintaining excellent customer relationships, finding a way to deliver every order and to streamline the business processes from Prospecting to Cash for maximum profit for every business. He can be contacted by email on declan@thecreditcoach.ie

Marcel Wiedenbrugge

Marcel Wiedenbrugge is managing director of WCMConsult. Marcel combines knowledge and experience in account management/sales, credit management, service management and related software solutions. In the past he worked for companies like Ricoh, Van Ommeren Ceteco, PCD Polymere and Yamaha Musical Instruments Europe. Most of the time he worked in a B2B environment, but he is also quite familiar with retail. Marcel is an entrepreneur, speaker, writer, researcher, trainer and consultant. He develops, organizes and conducts workshops, trainings and seminars. He frequently writes articles and is the author of several books. www.wcmconsult.com marcel.wiedenbrugge@wcmconsult.com

Cliff Wynn
Cliff Wynn is managing director of RK Business Training Ltd. Cliff has both experience of working in the training, collections and tracing industry for many years. He has also worked with and for many of the leading professional bodies within the credit and collections industry, including the role of Head of Training for the Institute of Credit Management. He has built up a considerable knowledge of running a training business plus has ‘hands on’ experience of telephone and doorstep collections, compliance, consumer credit licence applications and tracing. During his career Cliff has worked with many large organizations on various training programmes in the collections area. Clients have included, Orange, Shell, Marston Group, Brighthouse, NPower, British Gas, Polycom BV, and the Finance and Leasing Association. www.rkbusinesstraining.co.uk cliff@rkbusinesstraining.co.uk