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Detalles bibliogr�ficos

T�tulo

A Guide to Computer User Support for Help Desk & Support Specialists, Second Edition

Editor

Course Technology

Fecha de publicaci�n

2001

Idioma

Ingl�s

ISBN 10

0619033630

ISBN 13

9780619033637

Encuadernaci�n

Paperback

Edici�n

2� Edici�n

Estado

Acceptable

Cat�logos de vendedores

Acerca de

Sinopsis

This guide gives an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. The text emphasizes problem-solving and communications skills in addition to technical knowledge.

Rese�a del editor

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

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Informaci�n empresarial del vendedor

OUTBooks Inc
462 East Henri De Tonti Boulevard, Springdale, AR, 72762, U.S.A.

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Outbooks Inc., DBA Once Upon a Time Books
224 Industrial Circle East
Springdale, AR 72762
USA
cusgiez@aol.com
479-306-9574
Greg Giezentanner, authorized representative

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