All pages clean. Book is new. Quantity Available: 1. ISBN: 0619033630. ISBN/EAN: 9780619033637. Pictures of this item not already displayed here available upon request. Inventory No: 1560724369.

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Detalles bibliogr�ficos

T�tulo

A Guide to Computer User Support for Help Desk and Support Specialists 2nd

Editor

Course Technology, Boston, MA

Fecha de publicaci�n

2001

Idioma

Ingl�s

ISBN 10

0619033630

ISBN 13

9780619033637

Encuadernaci�n

Softcover

Edici�n

2nd Edition.

Estado

New

Cat�logos de vendedores

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Sinopsis

This guide gives an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. The text emphasizes problem-solving and communications skills in addition to technical knowledge.

Rese�a del editor

This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.

"Sobre este t�tulo" puede pertenecer a otra edici�n de este libro.

Descripci�n de la librer�a

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