Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service. Este artículo no está disponible.
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Idioma: inglés
Editorial: Disney Editions, 2011
- Tapa dura
- Usado
Librería: ThriftBooks-Phoenix, Phoenix, AZ, Estados Unidos de AmericaThriftBooks-Phoenix
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Descripción del artículo del vendedor
Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.
N° de ref. del artículo G1423145844I3N00
- Título
- Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service
- Autor
- The Disney Institute
- Editorial
- Disney Editions
- Año de publicación
- 2011
- Estado
- Good
- Sobrecubierta
- No Jacket
- Encuadernación
- Hardcover
- Idioma
- inglés
- ISBN 10
- 1423145844
- ISBN 13
- 9781423145844
- Peso del artículo
- 1,03 libras
- Serie
- Libro 1 de 1: A Disney Institute Book
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honour of the 10th anniversary of the original BE OUR GUEST, Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition, BE OUR GUEST highlights the successes many of these companies have achieved, plus key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.
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Acerca del autor
Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.
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