Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge. Este artículo no está disponible.
Idioma: inglés
Editorial: NewRoad Publishing, 2009
- Tapa blanda
- Usado
Librería: HPB-Ruby, Dallas, TX, Estados Unidos de AmericaHPB-Ruby
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N° de ref. del artículo S_477863380
- Título
- Going Above and Beyond: Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge
- Autor
- Giovanni, Katharine C.
- Editorial
- NewRoad Publishing
- Año de publicación
- 2009
- Estado
- Very Good
- Encuadernación
- paperback
- Idioma
- inglés
- ISBN 10
- 1931109087
- ISBN 13
- 9781931109086
Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service.
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Acerca del autor
Katharine C. Giovanni is an international concierge training expert, a certified concierge specialist, president and cofounder of Triangle Concierge, and cofounder and chairman of the board of the International Concierge and Errand Association. She is the coauthor of The Concierge Manual. She lives in Wake Forest, North Carolina.
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