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N� de ref. del art�culo CBS 9781439040225

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Detalles bibliogr�ficos

T�tulo: A GUIDE TO HELP DESK CONCEPTS 3ED (IE) (PB 2009)
Editor: SP1 CENGAGE LEARNING
Fecha de publicaci�n: 2009
Idioma: Ingl�s
ISBN 10: 1439040222
ISBN 13: 9781439040225
Edici�n: 3� Edici�n
Estado: New

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Sinopsis

A Guide to Service Desk Concepts: Service Desk and the IT Infrastructure Library, 3e, International Edition discusses the different types of help desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes and technologies commonly employed to ensure the help desk is operating efficiently and effectively. In the third edition, the author also incorporates the use of ITIL standards, which are becoming increasingly widespread in the help desk field.