The Frontline Leader: Developing Effective Leadership Skills (Tilde Business)

Ern Prentice has had an extensive career in HRM, including line operations and corporate roles. He is currently a consultant on leadership and management development covering the design and delivery of programs for frontline and managerial level groups in middle to large organisations. Ern is a Fellow of the Australia Human Resources Institute, and his qualifications include a Graduate Diploma in Educational Administration and a Masters Degree in Education (HRM).

Gordon Rabey is a management consultant in New Zealand and Pacific Basin countries. His background includes senior management experience in the New Zealand Public Service, as Director of the Industrial Training Service, leading a Polytechnic Management Centre, and in assignments with the United Nations and the Colombo Plan. He has written a series of management books and is a frequent con-tributor to international journals. Some major texts include Workplace Leadership (1997) and In Charge (1994). He is a Fellow of the Royal Society of Arts, Manufactures and Commerce, a Life Fellow of the New Zealand Institute of Management, and a Life Fellow of the New Zealand Institute of Human Resources.