Effective people skills are an important aspect of management style. Most managers spend a large part of their time in face-to-face encounters of one kind or another. This includes formal occasions such as meetings and presentations, and less formal interactions involving two people or more. The author's research suggests that many people repeat favourite behaviour patterns simply because they "come naturally" rather than because they are appropriate or effective. This book offers a way of identifying and classifying particular behaviours. What we do and say affects other people - or, as Dr.Honey puts it, behaviour breeds behaviour. With examples and case studies based on familiar business situations, he shows how to make behaviour - both spoken and non-verbal - a conscious process that can be harnessed and used to help ourselves and the people with whom we work.

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In 2002, World of Books Group was founded on an ethos to do good, protect the planet and support charities by enabling more goods to be reused. Since then, we've grown into to a global company pioneering the circular economy. Today, we drive the circular economy through three re-commerce brands: - Wob: Through Wob, we sell. We provide affordable, preloved books and media to customers all over the world. A book leaves our collection of over seven million titles and begins a new chapter every two seconds, enabling more goods to be reused. - Ziffit: Through Ziffit, we buy. We give people around the world the opportunity to contribute to the circular economy, earn money and protect the planet, by trading their unwanted books and media. - Shopiago: Through Shopiago, we help others. By sharing the technology that has grown World of Books Group into the business it is today, we?re helping charities increase revenue and reduce waste through re-commerce.

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