End-User Information Systems: Implementing Individual and Work Group Technologies (2nd Edition)

For courses in End-User Information Systems, Help Desk Management, or Business Process Redesign courses in undergraduate and graduate schools.

A balanced presentation of technological and managerial issues emphasizing the improvement of individual and workgroup performance through information technology. Featuring an end-user approach to systems analysis, this text clearly addresses the links between information systems technology, people, and organizational goals. It provides a comprehensive, thoroughly up-to-date treatment of IS design, analysis, and implementation, with a practical focus on shaping information systems to enhance employee performance and carry out “real-world” business strategies. It includes a strong emphasis on workgroup (collaborative) technologies, knowledge management, and change leadership. The text is technically thorough, yet clear enough to be followed by non-specialists. One of its main strengths is the authors' use of an original project management method. This unique methodology makes the text easier to follow, and at the same time equips students with a useful model for managing projects in the workplace. Along with its emphasis on employee performance and business effectiveness, this text offers superior coverage in several key areas including knowledge management and end-user training. This text establishes a much-needed methodological link between systems analysis and work process redesign. It also distinguishes effectively between designing transaction processing systems and designing for end-user computing.

Elizabeth A. Regan is associate professor and chair of the Department of Information Systems, College of Business, Morehead State University. She holds a Ph.D. from the University of Connecticut. Prior to coming to Morehead 2 years ago, Dr. Began spent 16 years as a senior consultant and project manager in the Information Systems Division at MassMutual Financial Group. She has a wide range of experience in systems design, implementation, and organizational restructuring. Dr. Began also taught for 7 years in the University of Connecticut School of Business and as an adjunct professor at New York University. Her research interest area primarily in the area of information technology, strategy, innovation, and change. She is author of numerous articles, publications, and grants related to these topics. She has served as president of the Organizational Systems Research Association and other elected and appointed civic and professional positions. Dr. Regan is a trustee of Andover-Newton Theological School and listed in Who's Who Among American Women.

Bridget N. O'Connor is associate professor and director of the Program in Business Education at New York University. Her research and writing activities have focused on the effective application of technologies to support a wide range of individual and group processes both in the workplace and in adult educational programs. She is also co-author of Training for Organizations (South-Western Educational Publishing Company, 2nd edition, 2001). She is editor of the Information Technology, Learning, and Performance Journal (www.osra.org). She has served as president of the Organizational Systems Research Association and as chair of the Special Interest Group, Workplace Learning, of the American Educational Research Association. She is active in the New York Metropolitan Chapter of the American Society for Training and Development, serving on its newsletter advisory committee. She serves on the board of trustees for American Skandia University. In 1997, she was named "Professor of the Year" for the New York University School of Education.