Empathy in Conflict Intervention: The Key to Successful NVC Mediation

The focus of this book is on mediation, a third party intervention role that can be undertaken by supervisors, managers, human resource professionals, marriage and family therapists, teachers, mediators, peace keepers, and parents. The authors make a strong case for the central role of empathy in promoting a successful mediation, especially when ongoing relationships between the parties are at stake. This book provides a thoughtful study of the important role of empathy in mediation through the development of a theoretical model to explain the effectiveness of Nonviolent Communication™ (NVC) mediation. The theory building process used in this book, as well as the list of conditions for a successful mediation, can be broadly applied to other third party intervention methods.

Intended Audience: Mediators; Conflict Resolution and Third Party Interveners (managers, supervisors, human resources representatives) students, teachers, and professionals; Marriage and Family Therapists; and Attorneys.

“While one of the aims of this book is providing a welcome beginning theoretical basis for the use of empathy in the mediation process, there is much crossover into counseling, parenting and other arenas that involve conflict in relationship. The humanity and authenticity of the authors comes through in a way that makes this book accessible and appealing to readers well beyond the academic arena. It provides support and clarity for those seeking to understand and adopt the practice of empathy either personally or professionally.”
Carolyn N. Altrock, MCE, LCSW

“This book provides a framework for understanding why mediation works when it works and therefore points the way to how mediation can be made to work more reliably. By highlighting the role of empathy—from the mediator and between the parties—in supporting many of the conditions for successful mediation, the authors provide a path for further research with clear implications for practitioners.”
Miki Kashtan, Ph.D., writer, facilitator, and certified NVC trainer

“I'm grateful for all the care and effort taken in this book to provide a theoretical container that can hold the power of NVC to guide the mediation process. I'm imagining many ripples of benefit for both the NVC community and the mediation community for the stimulation of future research that can define best practices for cultivating connection in the midst of conflict.”
Jim Manske, Certified NVC Trainer

“This book makes an important contribution to the theoretical development of mediation.”
Dr. Cheryl Picard, Professor, Department of Law and Legal Studies, Director of the Centre for Conflict Education and Research and the Graduate Certificate in Conflict Resolution program

“As one who teaches peace studies, it is exciting to have the tools Bowers and Moffett offer. We often tell students that conflicting parties have to see things from the others' perspective. This book starts us digging deeper into the ‘how’—how can mediators use empathy effectively in the course of mediation to get the parties to understand better the feelings and needs of each other? Moving beyond thinking about interests and positions—and how to do so—can help my students envision how real change is possible, be it in conflicts overseas or in their own lives.”
Andrea Grove, Ph.D., Professor, Political Science, California State University Channel Islands

The focus of this book is on mediation, a third party intervention role that can be undertaken by supervisors, managers, human resource professionals, marriage and family therapists, teachers, mediators, peace keepers, and parents. The authors make a strong case for the central role of empathy in promoting a successful mediation, especially when ongoing relationships between the parties are at stake. This book provides a thoughtful study of the important role of empathy in mediation through the development of a theoretical model to explain the effectiveness of Nonviolent Communication™ (NVC) mediation. The theory building process used in this book, as well as the list of conditions for a successful mediation, can be broadly applied to other third party intervention methods.

Intended Audience: Mediators; Conflict Resolution and Third Party Interveners (managers, supervisors, human resources representatives) students, teachers, and professionals; Marriage and Family Therapists; and Attorneys.

“While one of the aims of this book is providing a welcome beginning theoretical basis for the use of empathy in the mediation process, there is much crossover into counseling, parenting and other arenas that involve conflict in relationship. The humanity and authenticity of the authors comes through in a way that makes this book accessible and appealing to readers well beyond the academic arena. It provides support and clarity for those seeking to understand and adopt the practice of empathy either personally or professionally.”
Carolyn N. Altrock, MCE, LCSW

“This book provides a framework for understanding why mediation works when it works and therefore points the way to how mediation can be made to work more reliably. By highlighting the role of empathy—from the mediator and between the parties—in supporting many of the conditions for successful mediation, the authors provide a path for further research with clear implications for practitioners.”
Miki Kashtan, Ph.D., writer, facilitator, and certified NVC trainer

“I'm grateful for all the care and effort taken in this book to provide a theoretical container that can hold the power of NVC to guide the mediation process. I'm imagining many ripples of benefit for both the NVC community and the mediation community for the stimulation of future research that can define best practices for cultivating connection in the midst of conflict.”
Jim Manske, Certified NVC Trainer

“This book makes an important contribution to the theoretical development of mediation.”
Dr. Cheryl Picard, Professor, Department of Law and Legal Studies, Director of the Centre for Conflict Education and Research and the Graduate Certificate in Conflict Resolution program

“As one who teaches peace studies, it is exciting to have the tools Bowers and Moffett offer. We often tell students that conflicting parties have to see things from the others' perspective. This book starts us digging deeper into the ‘how’—how can mediators use empathy effectively in the course of mediation to get the parties to understand better the feelings and needs of each other? Moving beyond thinking about interests and positions—and how to do so—can help my students envision how real change is possible, be it in conflicts overseas or in their own lives.”
Andrea Grove, Ph.D., Professor, Political Science, California State University Channel Islands