Driving Change: The UPS Approach to Business. Este artículo no está disponible.
Brewster, Mike; Dalzell, Frederick
90 valoraciones de Goodreads
Idioma: inglés
Editorial: Hyperion, 2007
- Tapa dura
- Usado
Librería: -OnTimeBooks-, Phoenix, AZ, Estados Unidos de America-OnTimeBooks-
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Gently read. May have name of previous ownership, or ex-library edition. Binding tight; spine straight and smooth, with no creasing; covers clean and crisp. Minimal signs of handling or shelving. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships USPS Media Mail.
N° de ref. del artículo OTV.1401302882.VG
- Título
- Driving Change: The UPS Approach to Business
- Autor
- Brewster, Mike; Dalzell, Frederick
- Editorial
- Hyperion
- Año de publicación
- 2007
- Estado
- very_good
- Encuadernación
- Encuadernación de tapa dura
- Idioma
- inglés
- ISBN 10
- 1401302882
- ISBN 13
- 9781401302887
An instructive portrait of how the leading delivery company conducts business draws on the authors' access to its facilities and employees to trace its first one hundred years, explaining how professionals can learn key lessons from UPS's successes, mistakes, and examples in customer service and employee satisfaction.
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Acerca del autor
Mike Brewster is the author of two business books, Unaccountable: How the Accounting Profession Forfeited a Public Trust andKing Capital (with Amey Stone). In 2003, Mike wrote the "Flashback" column forBusinessWeek Online, a monthly feature that provided historical context for business and public policy issues in the news. In 2004, Mike's byline appeared inBusinessWeek, Fast Company, Inc., Chief Executive, Brand Week, and Sales and Marketing.
Frederick Dalzell is an historian and consultant whose recent business books includeChanging Fortunes and Rising Tide. In addition to teaching history at Harvard and Williams College, he spent several years as a research associate at Harvard Business School. He is currently a partner in The Winthrop Group, a firm specializing in historical research and archival services for businesses and nonprofit organizations.
Frederick Dalzell is an historian and consultant whose recent business books includeChanging Fortunes and Rising Tide. In addition to teaching history at Harvard and Williams College, he spent several years as a research associate at Harvard Business School. He is currently a partner in The Winthrop Group, a firm specializing in historical research and archival services for businesses and nonprofit organizations.
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