A Dragon Walks into a Meeting: A Tactical Guide to Client Management

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Acerca de los autores: John Brown has over 25 years of experience as a client manager and operations leader. He is currently Chief Operating Officer at ParkMobile. Previously, John was Vice President of Client Operations at Clutch Technologies. He built the bank client-facing team at Cardlytics, including bank sales, implementations, technical operations, and advertiser operations. Before that he was Vice President of Strategic Accounts for Fiserv, a leading online banking and core bank processing vendor. During his seven years at Fiserv, John led a business unit and played a key role in strategy formulation for the online banking and bill pay businesses. Prior to Fiserv, John was a consultant at McKinsey & Co. and a sales representative with General Electric. John began his career as an officer in the U.S. Navy onboard a nuclear submarine. John holds a BS in Physics from Tulane University and an MBA from the Wharton School of Business.

With over 20 years of corporate experience, Fred Fuller has worked with a number of technology companies in several capacities. Upon graduating from college with a BBS in Decision Sciences, Fred started his corporate career in the world of finance, where he provided financial guidance for business units around the globe. He later moved into a client management role, where he took responsibility for the entire Financial Institution Account Management team at Cardlytics, working with some of the largest financial institutions in the world. He is currently the Director of Business Development and Account Management at Levvel. Prior to joining the corporate landscape, Fred spent time in the U.S. Navy and participated in BUD/S. He also explored theater, worked as a radio DJ, and spent time in residential real estate.