Difficult Discussions at Work (Paperback)
Idioma: inglés
Editorial: Independently Published, 2026
- Tapa blanda
- Nuevo

Librería: Grand Eagle Retail, Bensenville, IL, Estados Unidos de AmericaGrand Eagle Retail
Vendedor de IberLibro desde 12 de octubre de 2005
Condición: Nuevo
EUR 15,08
Cantidad disponible: 1 disponible
Añadir al carritoDescripción del artículo del vendedor
Paperback. Do you avoid difficult conversations at work because you're worried about saying the wrong thing, damaging relationships, or making a situation worse?Whether you're a new manager, experienced leader, HR professional, supervisor, team leader, business owner, or project manager, difficult workplace conversations are unavoidable. Performance issues, employee conflict, conduct concerns, promotion denials, compensation discussions, layoffs, organizational change, and uncomfortable feedback conversations all require a level of confidence and communication skill that most professionals were never formally taught.Difficult Discussions at Work is your practical, step-by-step guide to managing challenging workplace conversations with professionalism, clarity, and confidence. Instead of vague theories and complex management jargon, this book provides real-world scripts, conversation frameworks, templates, case studies, and actionable tools you can use immediately.Inside you'll discover how to: Deliver constructive performance feedback without damaging trustAddress underperformance and employee accountability issuesHandle difficult employee conversations with confidenceNavigate workplace conflict and team disagreementsConduct mediation conversations between team membersManage promotion denials and compensation discussions professionallyLead difficult conversations with peers, senior leaders, and stakeholdersDeliver bad news, restructuring announcements, and organizational changesHandle layoffs, terminations, and role eliminations with dignity and respectReduce workplace tension through clear communication techniquesBuild psychological safety and stronger workplace relationshipsFollow proven frameworks for leadership communication and conflict resolutionCreate a culture where difficult conversations happen early and constructivelyUnlike books that focus on abstract leadership theory, this guide gives you practical templates, conversation starters, model responses, checklists, preparation tools, and repeatable communication systems that can be adapted to virtually any workplace situation.Whether you're leading a small team, managing a department, working in human resources, or preparing for a leadership role, you'll gain the communication skills needed to tackle the workplace conversations others avoid.If you want to become a stronger leader, improve employee performance, resolve conflict professionally, and communicate with confidence during high-stakes workplace situations, Difficult Discussions at Work belongs on your desk. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.…
N° de ref. del artículo 9798190507706
- Título
- Difficult Discussions at Work (Paperback)
- Autor
- Sheryl Cannington
- Editorial
- Independently Published
- Año de publicación
- 2026
- Estado
- new
- Encuadernación
- Paperback
- Idioma
- inglés
- ISBN 13
- 9798190507706
Do you avoid difficult conversations at work because you're worried about saying the wrong thing, damaging relationships, or making a situation worse?
Whether you're a new manager, experienced leader, HR professional, supervisor, team leader, business owner, or project manager, difficult workplace conversations are unavoidable. Performance issues, employee conflict, conduct concerns, promotion denials, compensation discussions, layoffs, organizational change, and uncomfortable feedback conversations all require a level of confidence and communication skill that most professionals were never formally taught.
Difficult Discussions at Work is your practical, step-by-step guide to managing challenging workplace conversations with professionalism, clarity, and confidence. Instead of vague theories and complex management jargon, this book provides real-world scripts, conversation frameworks, templates, case studies, and actionable tools you can use immediately.
Inside you'll discover how to:
- Deliver constructive performance feedback without damaging trust
- Address underperformance and employee accountability issues
- Handle difficult employee conversations with confidence
- Navigate workplace conflict and team disagreements
- Conduct mediation conversations between team members
- Manage promotion denials and compensation discussions professionally
- Lead difficult conversations with peers, senior leaders, and stakeholders
- Deliver bad news, restructuring announcements, and organizational changes
- Handle layoffs, terminations, and role eliminations with dignity and respect
- Reduce workplace tension through clear communication techniques
- Build psychological safety and stronger workplace relationships
- Follow proven frameworks for leadership communication and conflict resolution
- Create a culture where difficult conversations happen early and constructively
Unlike books that focus on abstract leadership theory, this guide gives you practical templates, conversation starters, model responses, checklists, preparation tools, and repeatable communication systems that can be adapted to virtually any workplace situation.
Whether you're leading a small team, managing a department, working in human resources, or preparing for a leadership role, you'll gain the communication skills needed to tackle the workplace conversations others avoid.
If you want to become a stronger leader, improve employee performance, resolve conflict professionally, and communicate with confidence during high-stakes workplace situations, Difficult Discussions at Work belongs on your desk.
“Sinopsis” puede pertenecer a otra edición de este título.
Grand Eagle Retail
Bensenville, IL, Estados Unidos de America
Vendedor de IberLibro desde 12 de octubre de 2005
Tarifas de envío en Estados Unidos de America
| Artículo | De 6 a 14 días hábiles | De 6 a 16 días hábiles |
|---|---|---|
| Primer artículo | EUR 0,00 | EUR 0,00 |
Métodos de pago
Información empresarial del vendedor
APOLLO ONLINE CORP.
605 Geddes Street
Wilmington, DE Estados Unidos de America 19805
Condiciones de venta
We guarantee the condition of every book as it¿s described on the Abebooks web sites. If you¿ve changed
your mind about a book that you¿ve ordered, please use the Ask bookseller a question link to contact us
and we¿ll respond within 2 business days.
Books ship from California and Michigan.
Derecho al desistimiento
Si es un consumidor, puede rescindir el contrato de acuerdo con lo siguiente. Por consumidor se entiende cualquier persona física que actúe con fines ajenos a su actividad comercial, empresarial, oficio o profesión.
Información sobre el derecho de desistimiento
Derecho legal de desistimiento
Tiene derecho a rescindir este contrato en un plazo de 14 días sin dar ningún motivo.
El periodo de desistimiento vencerá a los 14 días desde que usted, o un tercero que no sea el transportista e indicado por usted, adquiera la posesión física del último bien o del último lote o pieza.
Para ejercer el derecho de desistimiento, complete de forma electrónica y envíe una declaración clara en nuestro sitio web, desde "Mis compras" en "Mi cuenta". Le enviaremos sin demora un acuse de recibo de dicho desistimiento a través de un soporte duradero (por ejemplo, por correo electrónico).
Para cumplir con el plazo de desistimiento, basta con que envíe su comunicación relativa al ejercicio del derecho de desistimiento antes de que venza el periodo de desistimiento.
Efectos del desistimiento
Si rescinde este contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de envío (excepto los gastos adicionales que surjan si elige un tipo de envío que no sea el tipo de envío estándar más económico que ofrecemos).
Podemos hacer una deducción del reembolso por la pérdida de valor de cualquier bien suministrado, si la pérdida es el resultado de una manipulación innecesaria por su parte.
Efectuaremos el reembolso sin demoras indebidas y, a más tardar, 14 días después de que se nos informe de su decisión de rescindir este contrato.
Efectuaremos el reembolso utilizando el mismo medio de pago que utilizó para la transacción inicial, a menos que haya acordado expresamente lo contrario; en cualquier caso, no incurrirá en ningún cargo como resultado de dicho reembolso.
Podremos retener el reembolso hasta que hayamos recibido los bienes o hasta que nos haya presentado una prueba de que los ha devuelto, lo que ocurra primero.
Deberá devolver los bienes o entregarlos a Grand Eagle Retail, Bensenville, Illinois, U.S.A., sin demoras indebidas y, en cualquier caso, en un plazo máximo de 14 días a partir del día en que nos comunique su desistimiento del presente contrato. El plazo se cumple si devuelve la mercancía antes de que venza el periodo de 14 días. Tendrá que asumir los gastos directos de devolución de los bienes. Usted solo es responsable de la disminución del valor de los bienes como resultado de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.
Excepciones al derecho de desistimiento
El derecho de desistimiento no se aplica a lo siguiente:
- La entrega de periódicos, diarios o revistas, con la excepción de los contratos de suscripción; y
- El suministro de contenido digital que no se proporcione en un soporte tangible (por ejemplo, en un CD o DVD) si, al hacer el pedido, aceptó que podíamos empezar a entregarlo y que no podría desistir una vez iniciada la entrega.
Condiciones de envío
Orders usually ship within 2 business days. All books within the US ship free of charge. Delivery is 4-14 business days anywhere in the United States.
Books ship from California and Michigan.
If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.