Developing and Implementing a Performance Measurement System for a Water/Wastewater Utility

Idioma: inglés

Editorial: IWA Publishing, GB, 2005

1843397323 / 9781843397328

  • Tapa blanda
  • Nuevo
Ver todos los detalles

Librería: Rarewaves.com USA, London, London, Reino UnidoRarewaves.com USA

Vendedor de 5 estrellas

Vendedor de AbeBooks desde 11 de junio de 2025

Ver los artículos de este vendedor
Tapa blanda

Condición: Nuevo

EUR 187,36

 Gastos de envío gratis 
Se envía de Reino Unido a Estados Unidos de America

Cantidad disponible: 4 disponibles

Añadir al carrito
Devoluciones gratuitas de 30 días

Descripción del artículo del vendedor

The primary purpose of this research was to provide methods and tools that enable a water/ wastewater utility to develop and implement a performance measurement system based on a demonstrated proven approach. To achieve the purpose, the research was conducted in three phases: Core research on existing and applicable frameworks for performance measurement with experience from utilities and other government organizations, as well as outside business and industry, on leading practices in performance measurement. Steps to develop and implement performance measurement that uniquely fit water/wastewater utilities were defined to be piloted by selected utilities in Phase II.  Demonstration pilot projects for developing and implementing performance measurement were carried out over a 12-18 month period at four water and wastewater utilities that were selected from a group of over a dozen utilities that applied to be pilot demonstrations, based on a mix of utility type, size, and experience with performance measurement. Research results from the pilots and ?lessons learned were applied to adjust the piloted process. Transfer of the knowledge and methods from these projects was previously shared in WERF/WEFTEC workshops and a web-conference. A process (seven-step methodology) was developed based on a Balanced Scorecard approach to develop and implement performance measures both at the enterprise (utility-wide) level and team-based level. Ways to align and coordinate measures throughout the organization were defined for process-based and initiative-based scorecards. The testing of this approach through the utility pilots led to further recommendations for involvement, education, communication and commitment of utility participants for successful performance measurement.

N° de ref. del artículo LU-9781843397328

Título
Developing and Implementing a Performance Measurement System for a Water/Wastewater Utility
Autor
Terrance M. Brueck
Editorial
IWA Publishing, GB
Año de publicación
2005
Estado
New
Encuadernación
Paperback
Idioma
inglés
ISBN 10
1843397323
ISBN 13
9781843397328

Rarewaves.com USA

London, London, Reino Unido

Vendedor de 5 estrellas

Vendedor de AbeBooks desde 11 de junio de 2025

Tarifas de envío de Reino Unido a Estados Unidos de America

ArtículoDe 7 a 12 días hábilesDe 7 a 12 días hábiles
Primer artículoEUR 0,00EUR 0,00
Los plazos de entrega los establecen los vendedores y varían según el transportista y la ubicación. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relación con cargos adicionales para cubrir cualquier aumento en los costes de envío de los artículos.

Métodos de pago

  • Visa
  • Mastercard
  • American Express
  • Carte Bleue
  • Apple Pay
  • Google Pay

Información empresarial del vendedor

RAREWAVES.COM LIMITED

Elsley Court, 20-22 Great Titchfield Street
London, Reino Unido W1W 8BE