Supports Goodwill of Silicon Valley job training programs. The cover and pages are in very good condition! The cover and any other included accessories are also in very good condition showing some minor use. The spine is straight, there are no rips tears or creases on the cover or the pages.

N� de ref. del art�culo GWSVV.1887355103.VG

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Detalles bibliogr�ficos

T�tulo: Designing Effective Call Centers
Editor: Robert Houston Smith Publishers
Fecha de publicaci�n: 2024
Idioma: Ingl�s
ISBN 10: 1887355103
ISBN 13: 9781887355100
Encuadernaci�n: Encuadernaci�n de tapa dura
Estado: very_good

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Sinopsis

This book is the companion to "The Executive Guide to Six Sigma Call Centers" which is for executives. this book is for the call center engineers, analysis, and designers.Do you know the benefits of sigma design for the call center world? Does reducing cost at your center sound good to you? How about reducing cost while providing BETTER service? Chapter 16 shows you how a Six Sigma design can provide better service at a lower cost than traditional approaches.Success doesn't just happen-it requires careful planning. The first step is determining the correct design for your call center or help desk. Author James Abbott walks readers through what can and can't be managed, who should be making what types of decisions, and how to create and use a metric blueprint. He covers the necessary design terms so all of the players can communicate effectively. And he explains the essential role of Six Sigma in any well-designed center.

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Descripci�n de la librer�a

Goodwill of Silicon Valley?s mission is to support our employees, our customers, and people with challenging barriers to employment; to raise their standard of living and improve their lives through our services and social enterprise. Founded in Santa Clara County in 1928, Goodwill of Silicon Valley is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients? sense of self-worth. We do this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help people overcome barriers to employment, build sustainable livelihoods, and transform their lives and communities.

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Informaci�n empresarial del vendedor

Goodwill of Silicon Valley
1080 North 7th Street, San Jose, CA, 95112, U.S.A.

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