Delight! (Paperback)

Idioma: inglés

Editorial: Createspace Independent Publishing Platform, 2012

147915413X / 9781479154135

  • Tapa blanda
  • Nuevo
Ver todos los detalles

Librería: CitiRetail, Stevenage, Reino UnidoCitiRetail

Vendedor de 5 estrellas

Vendedor de AbeBooks desde 29 de junio de 2022

Ver los artículos de este vendedor
Tapa blanda

Condición: Nuevo

EUR 17,35

Envío por EUR 43,04 
Se envía de Reino Unido a Estados Unidos de America

Cantidad disponible: 1 disponibles

Añadir al carrito
Devoluciones gratuitas de 30 días

Descripción del artículo del vendedor

Paperback. The most important aspect for developing new ideas about services and subsequently designing it requires a proper methodology, which is generally simple but effective. Every successful company has their set of methods to design the services but the fundamental ideas remain same. This book tries to reveal the effective but simple methodology of designing the great services. The methodology discussed in the book has four segments and is called READ Technique. READ stands for Research, Experience, Analyze and Discover. 'Research segment' focuses on capturing and analyzing the information available in the market, 'Experience segment' focuses on checking out the views and ideas generated, 'Analyze Segment' focuses on observing the aspects for service and 'Discover Segment' focuses on surveys and interviews. Each of the four segments has several devices and methods specified in this work which would help the professionals in designing great and winning services. To design a great service the designers need to focus on a specific area of the design process. The specified segments and devices in the book would serve the designers by focusing their attention to each area of the design process. Each device described in the book briefly describes it, specifies its importance & value, explain the way to use it and supported by an example to describe it. To contrast the available books on service design methods, we have kept this book extremely simple. The specified devices can be used by any person looking to design services. The simplicity of the devices is evident from the fact that even a layperson, with no knowledge about service design, can understand and use these devices. The services are differentiated by their value proposition, quality of delivery and features. A great design of service evolves mainly from the attitude and culture of the organization rather than any technical expertise. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.…

N° de ref. del artículo 9781479154135

Título
Delight! (Paperback)
Autor
Anshuman Sharma
Editorial
Createspace Independent Publishing Platform
Año de publicación
2012
Estado
new
Encuadernación
Paperback
Idioma
inglés
ISBN 10
147915413X
ISBN 13
9781479154135

CitiRetail

Stevenage, Reino Unido

Vendedor de 5 estrellas

Vendedor de AbeBooks desde 29 de junio de 2022

Tarifas de envío de Reino Unido a Estados Unidos de America

ArtículoDe 7 a 14 días hábilesDe 7 a 60 días hábiles
Primer artículoEUR 43,04EUR 43,04
Los plazos de entrega los establecen los vendedores y varían según el transportista y la ubicación. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relación con cargos adicionales para cubrir cualquier aumento en los costes de envío de los artículos.

Métodos de pago

  • Visa
  • Mastercard
  • American Express
  • Carte Bleue
  • Apple Pay
  • Google Pay

Descripción de la tienda

Online business

Información empresarial del vendedor

ABC BOOKS LIMITED

10 John Street
London, Reino Unido WC1N 2EB