Dangerous Customer Service
Impact Innovation
ISBN 10: 1408125021 ISBN 13: 9781408125021
Editorial: A & C Black Publishers Ltd 07/11/2011, 2011
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Librería:
Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
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Descripción
Descripción:
Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. N° de ref. del artículo 6545-9781408125021
Sinopsis:
Dangerous Customer Service is an essential guide for anyone who wants to ensure that their customer service meets (and at times exceeds) their customers' needs and expectations.
Acerca del autor: Impact Innovation is a business agency that specialises in helping clients come up with new ideas for products and services. Their clients include the BBC, Cadbury, GlaxoSmithKilne, Habitat, John Lewis, the RAC, Unilever and Tesco. In 2004 they won the Management Consultancy Association's (MCA) Gold Award for Change Management as a result of their Tesco Projects.
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Detalles bibliográficos
Título: Dangerous Customer Service
Editorial: A & C Black Publishers Ltd 07/11/2011
Año de publicación: 2011
Encuadernación: Encuadernación de tapa blanda
Condición: Very Good