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Librería: PBShop.store UK, Fairford, GLOS, Reino UnidoPBShop.store UK
Vendedor de AbeBooks desde 11 de junio de 1999
Condición: Nuevo
EUR 17,71
Cantidad disponible: Más de 20 disponibles
Añadir al carritoDescripción del artículo del vendedor
New Book. Shipped from UK. Established seller since 2000.
N° de ref. del artículo L2-9798170708178
- Título
- The Customer Operating System
- Autor
- Roark, Kyle
- Editorial
- WENDE
- Año de publicación
- 2026
- Estado
- New
- Encuadernación
- PAP
- Idioma
- inglés
- ISBN 13
- 9798170708178
- Peso del artículo
- 424 gramos
This essential guide moves beyond rhetoric to embed the customer directly into your organization's operational DNA. It decodes the four critical currencies of exchange that drive customer value and loyalty, offering a blueprint for becoming a true customer architect. You'll explore the "Day 1" mindset, a powerful antidote to complacency, and discover how innovation, fueled by a willingness to embrace failure, becomes an iterative engine for growth. Learn to transform the data deluge into actionable operational insights, ensuring that every strategic choice, from supply chain logistics to software architecture, carries a direct customer implication. The book delves into operational efficiency as the true engine of customer experience, emphasizing the critical role of bar-raising talent and communication clarity in bridging the gap between internal operations and external customer satisfaction.
Through the lens of "The Customer Operating System," you'll gain a systematic framework to diagnose and re-engineer your business. Discover how to dismantle internal silos that shield employees from vital customer feedback and re-architect incentives to tie performance directly to measurable customer outcomes. The book unveils powerful strategies like Amazon's "Working Backwards" methodology, demonstrating how to debug every business decision against the customer experience, ensuring products and services are designed for genuine customer needs, not internal convenience. Understand the critical importance of measuring what truly matters, moving beyond vanity metrics to operational signals that indicate your customer operating system's health or impending failure, thereby avoiding the "failure pattern" that dooms good companies.
By embracing the principles within The Customer Operating System, you will:
- Build a resilient, customer-driven organization that thrives in any market.
- Cultivate a "Day 1" mindset that fosters continuous innovation and agility.
- Transform customer data into powerful operational insights for strategic advantage.
- Develop purpose-driven brands that attract and retain unwavering loyalty.
- Achieve sustainable growth by aligning every decision with customer value.
- Gain a competitive edge by anticipating and adapting to evolving customer preferences.
- Prevent internal myopia and complacency from derailing your business.
Stop merely talking about customer-centricity and start living it. This book is not just a cultural initiative; it's an engineering problem, offering the diagnostic tools and strategic blueprint to design an organization that truly runs on the customer. Equip yourself with the brand currency strategies from an Amazon Executive and transform your business into an agile, customer-powered enterprise ready to disrupt the status quo and secure lasting success.
“Sinopsis” puede pertenecer a otra edición de este título.
PBShop.store UK
Fairford, GLOS, Reino Unido
Vendedor de AbeBooks desde 11 de junio de 1999
Tarifas de envío de Reino Unido a Estados Unidos de America
| Artículo | De 10 a 20 días hábiles | De 10 a 20 días hábiles |
|---|---|---|
| Primer artículo | EUR 4,85 | EUR 4,85 |
Métodos de pago
Descripción de la tienda
**Please note our transit times are from the date of dispatch.** We first started out as “The Paperback Exchange,” a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become “PBShop.” This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first purchase with us, or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.…
Especialidad
Hardbacks, PaperbacksInformación empresarial del vendedor
Pbshop.co.uk
Unit 22 Horcott Industrial Estate, Horcott Road
Fairford, Reino Unido GL7 4BX
Condiciones de venta
Returns Policy
We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.
If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.
Returns requested beyond this time will not be authorised.
Our team will provide full instructions on how to return your order and once received our returns department will process your refund.
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Si es un consumidor, puede rescindir el contrato de acuerdo con lo siguiente. Por consumidor se entiende cualquier persona física que actúe con fines ajenos a su actividad comercial, empresarial, oficio o profesión.
Información sobre el derecho de desistimiento
Derecho legal de desistimiento
Tiene derecho a rescindir este contrato en un plazo de 14 días sin dar ningún motivo.
El periodo de desistimiento vencerá a los 14 días desde que usted, o un tercero que no sea el transportista e indicado por usted, adquiera la posesión física del último bien o del último lote o pieza.
Para ejercer el derecho de desistimiento, complete de forma electrónica y envíe una declaración clara en nuestro sitio web, desde "Mis compras" en "Mi cuenta". Le enviaremos sin demora un acuse de recibo de dicho desistimiento a través de un soporte duradero (por ejemplo, por correo electrónico).
Para cumplir con el plazo de desistimiento, basta con que envíe su comunicación relativa al ejercicio del derecho de desistimiento antes de que venza el periodo de desistimiento.
Efectos del desistimiento
Si rescinde este contrato, le reembolsaremos todos los pagos que hayamos recibido de usted, incluidos los gastos de envío (excepto los gastos adicionales que surjan si elige un tipo de envío que no sea el tipo de envío estándar más económico que ofrecemos).
Podemos hacer una deducción del reembolso por la pérdida de valor de cualquier bien suministrado, si la pérdida es el resultado de una manipulación innecesaria por su parte.
Efectuaremos el reembolso sin demoras indebidas y, a más tardar, 14 días después de que se nos informe de su decisión de rescindir este contrato.
Efectuaremos el reembolso utilizando el mismo medio de pago que utilizó para la transacción inicial, a menos que haya acordado expresamente lo contrario; en cualquier caso, no incurrirá en ningún cargo como resultado de dicho reembolso.
Podremos retener el reembolso hasta que hayamos recibido los bienes o hasta que nos haya presentado una prueba de que los ha devuelto, lo que ocurra primero.
Deberá devolver los bienes o entregarlos a PBShop.store UK, Fairford, United Kingdom, +44 1285 712917, sin demoras indebidas y, en cualquier caso, en un plazo máximo de 14 días a partir del día en que nos comunique su desistimiento del presente contrato. El plazo se cumple si devuelve la mercancía antes de que venza el periodo de 14 días. Tendrá que asumir los gastos directos de devolución de los bienes. Usted solo es responsable de la disminución del valor de los bienes como resultado de una manipulación distinta a la necesaria para establecer la naturaleza, las características y el funcionamiento de los bienes.
Excepciones al derecho de desistimiento
El derecho de desistimiento no se aplica a lo siguiente:
- La entrega de periódicos, diarios o revistas, con la excepción de los contratos de suscripción; y
- El suministro de contenido digital que no se proporcione en un soporte tangible (por ejemplo, en un CD o DVD) si, al hacer el pedido, aceptó que podíamos empezar a entregarlo y que no podría desistir una vez iniciada la entrega.
Condiciones de envío
Orders are shipped from our UK warehouse. Delivery thereafter is between 4 and 14 business days. Please contact us if you have any queries about our services or products.