T�tulo: Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
Editor: McGraw-Hill
Fecha de publicaci�n: 2004
Idioma: Ingl�s
ISBN 10: 0071446524
ISBN 13: 9780071446525
Encuadernaci�n: paperback
Estado: Fair

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Sinopsis

Book by Patterson Kerry Joseph Grenny Ron McMillan Al Swit

Rese�a del editor

The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour

Discover skills to resolve touchy, controversial, and complex issues at work and at home now available in this follow-up to the internationally popular Crucial Conversations.

Includes scripts modelling the best way to deal with confrontations.

"Sobre este t�tulo" puede pertenecer a otra edici�n de este libro.

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