T�tulo: The Cost of Emotions in the Workplace: The Bottom Line Value of Emotional Continuity Management
Editor: Rothstein Associates, Incorporated
Fecha de publicaci�n: 2013
Idioma: Ingl�s
ISBN 10: 1931332584
ISBN 13: 9781931332583
Encuadernaci�n: Encuadernaci�n de tapa blanda
Estado: As New

Acerca de

Sinopsis

Finally – a people management guide that goes way beyond the typical "problem employee" books to help you understand and manage the entire emotional culture of your organization. Many of us have witnessed – sometimes in helpless horror – how a simple problem can spin into a corporate crisis as people take sides, outside professionals are brought in, and company reputations suffer, as this description illustrates: "Everything was exposed and raw as if a common energy had stripped away the veneer of civilized behaviors...People took sides, hid, ran, quit, overworked, underworked, ate too much, drank more, complained more, went silent, changed jobs, exited. They reacted as if all their system had been tossed into the air and was never going to land again." This wasn't the scene of a criminal act, earthquake, or terrorist attack. Rather, it was the disruptive and costly outcome of months of escalating workplace tension in the wake of changed management policies. Like a tornado, two violent co-workers had left 600 others in emotional rubble. That company could have been prepared with corporate policies and procedures to defuse such emotionally charged situations - long before alarming human and financial costs hit its bottom line. Managers could have learned to recognize and stop “emotional spinning” from gathering destructive force. The old paradigm of separating humans from humanity during work hours is not only antiquated thinking, it's high risk corporate behavior.
“Dr. Vali” calls her ground-breaking solution Emotional Continuity Management. She provides tools you can use right now to avoid costs in decreased productivity, injured goodwill, employee turnover, plummeting employee engagement, and severed business relationships.In this practical book, Dr. Vali gives you:
Real-life case studies that show you how to calculate bottom line, dollars and cents costs of disruptive employees and managers and emotionally charged incidents.
Proven techniques to help you identify variations in behavior that are early warning signs of trouble. She compares them to “tornado warnings” and provides a 5-point scale.
An understanding of the psychology driving “emotional terrorists,” who stage themselves as victims and gather an army of acolytes to assist in their campaigns of emotional disruption, and a game-plan for managing such attacks before, during and after an event.
Practical tools for managing workplace emotions before, during and after an emergency, based on the author’s extensive on-the-ground experience in counseling first responders and victims during major national and international disasters.
Policies and procedures for working with military veterans returning to the workplace - and the need to deal with PTSD.
Techniques for containing and mitigating the damage created by workplace bullies - and when to decide if an "amputation" is required or a less-extreme strategy is needed.
Sample policies and plans, and detailed instructions for company-wide training programs, up and down the organization.

Acerca del autor

Vali Hawkins Mitchell, Ph.D., LMHC, jokes that she made a career choice at birth: she was born in the middle of an earthquake measuring 7.1 on the Richter scale!
"Call it fate, call it divine intervention or simply the result of a very impressionistic and inquisitive mind," she says, "but I've made a career of studying how individuals, organizations, and communities deal with the emotional reactions that come during and following crises or catastrophic disasters."
"Call it fate, call it divine intervention or simply the result of a very impressionistic and inquisitive mind," she says, "but I've made a career of studying how individuals, organizations, and communities deal with the emotional reactions that come during and following crises or catastrophic disasters."
Dr. Vali holds a Doctorate in Health Education and Masters degrees in Applied Psychology and Expressive Arts Therapy. She is a highly regarded public speaker, trainer, author, consultant, and educator.
A valued mentor and keynote speaker, she offers critical insights on the real human factors of disaster and emergency planning based on her experiences with major events such as the World Trade Center, Hurricane Katrina, Samoan earthquakes, the Indonesian tsunami, and Pacific Northwest Wildfires. She is considered by many as the leading authority in the growing field of Emotional Continuity Management.
As a counselor, she has been trained by the American Red Cross as a Disaster Mental Health provider and National Diversity Instructor, and has been engaged by the US Department of Defense to consult directly with military families, veterans, and service members in all branches since 2009.
As a business consultant and educator, Dr. Vali travels extensively, providing custom-designed trainings for individuals and teams, private and government agencies and businesses from mom-and-pop companies to large corporations.
Dr. Vali is the author of Emotional Terrors in the Workplace Protecting Your Bottom Line; Dr. Vali's Survival Guide: Tips for the Journey; Preparing a Go-Bag; and a number of plays, musicals, and children's titles. She is a performance musician and award-winning artist. She is a Registered Expressive Arts Therapist (REAT) and is based in Seattle, Washington.

"Sobre este t�tulo" puede pertenecer a otra edici�n de este libro.

Descripci�n de la librer�a

SuperBookDeals.com is your top source for finding new books at the absolute lowest prices, guaranteed ! We offer big discounts - everyday - on millions of titles in virtually any category, from Architecture to Zoology -- and everything in between. Discover great deals and super-savings, on professional books, text book titles, the newest computer guides, or your favorite fiction authors. You'll find it all - at HUGE SAVINGS - at SuperBookDeals. Browse through our complete online product catalog today. Serving customers around the world for years, we help thousands find just the books they're looking for -- at incredibly low, bargain prices.

Ver la p�gina web de la librer�a

Informaci�n empresarial del vendedor

Expert Trading Limited
9220 Rumsey Road, Suite 101, Columbia, MD, 21045, U.S.A.

Condiciones de venta y env�o

Condiciones de venta

Company Name: GreatBookPrices
Legal Entity: Expert Trading, LLC
Address: 6310 Stevens Forest, suite 200, Columbia MD 21046
Email address: CustomerService@SuperBookDeals.com
Phone number: 410-964-0026
consumer complaints can be addressed to address above
Registration #: 52-1713923
Authorized representative: Danielle Hainsey

Derecho a cancelaci�n

Si eres un consumidor puedes cancelar el presente contrato de acuerdo con lo indicado a continuaci�n. Son consumidores las personas f�sicas que act�en con un prop�sito ajeno a su actividad comercial, empresarial, oficio o profesi�n.

Documento de informaci�n al consumidor y usuario sobre el desistimiento

Derecho de desistimiento:

Tienes derecho a desistir del presente contrato en un plazo de 14 d�as naturales sin necesidad de justificaci�n.

El plazo de desistimiento expirar� a los 14 d�as naturales del d�a en que t� o un tercero que hayas indicado, distinto del transportista, adquiera la posesi�n material del �ltimo bien, componente o pieza.

Para ejercer el derecho de desistimiento, deber�s notificarnos a GreatBookPrices, 6310 Stevens Forest Rd, Suite 200, 21046, Columbia, Maryland, U.S.A., 1 410-964-0026, de tu decisi�n de desistir del contrato a trav�s de una declaraci�n inequ�voca (por ejemplo, una carta enviada por correo postal, fax o correo electr�nico). Podr�s utilizar el modelo de formulario de desistimiento que figura a continuaci�n, aunque su uso no es obligatorio. Tienes asimismo la opci�n de cumplimentar y enviar electr�nicamente el modelo de formulario de desistimiento o cualquier otra declaraci�n inequ�voca a trav�s de nuestro sitio web a "Mis pedidos" en "Mi cuenta". Si recurres a esta opci�n, te comunicaremos sin demora en un soporte duradero (por ejemplo, por correo electr�nico) la recepci�n de dicho desistimiento.

Para cumplir el plazo de desistimiento, basta con que la comunicaci�n relativa al ejercicio por tu parte de este derecho sea enviada antes de que venza el plazo correspondiente.

Consecuencias del desistimiento:

En caso de desistimiento por tu parte, te devolveremos todos los pagos recibidos de ti, incluidos los gastos de entrega (con la excepci�n de los gastos adicionales resultantes de la elecci�n por tu parte de una modalidad de entrega diferente a la modalidad menos costosa de entrega ordinaria que ofrezcamos) sin ninguna demora indebida y, en todo caso, a m�s tardar 14 d�as naturales a partir de la fecha en la que se nos informes de tu decisi�n de desistir del presente contrato. Procederemos a efectuar dicho reembolso utilizando el mismo medio de pago empleado por ti para la transacci�n inicial, a no ser que hayas dispuesto expresamente lo contrario; en todo caso, no incurrir�s en ning�n gasto como consecuencia del reembolso.

Podremos retenerte el reembolso hasta haber recibido los bienes, o hasta que hayas presentado una prueba de la devoluci�n de los mismos, seg�n qu� condici�n se cumpla primero. Deber�s devolvernos o entregarnos directamente los bienes a GreatBookPrices, 902B Paramount Pkwy, Ref: [transaction or order number], 60510, Batavia, Illinois, U.S.A., 1 410-964-0026, sin ninguna demora indebida y, en cualquier caso, a m�s tardar en el plazo de 14 d�as naturales a partir de la fecha en que nos comuniques tu decisi�n de desistimiento del contrato. Se considerar� cumplido el plazo si efect�as la devoluci�n de los bienes antes de que haya concluido dicho plazo. Deber�s asumir el coste directo de devoluci�n de los bienes. Solo ser�s responsable de la disminuci�n de valor de los bienes resultante de una manipulaci�n distinta a la necesaria para establecer la naturaleza, las caracter�sticas y el funcionamiento de los bienes.

Excepciones al derecho de desistimiento:

La entrega de peri�dicos, publicaciones especializadas o revistas con la excepci�n de contratos de suscripci�n; y
La entrega de contenido digital (incluyendo apps, software digital e-books, MP3, etc.) que no hubiera sido entregado en un medio tangible (por ejemplo: CD o DVD), si al realizar tu pedido has aceptado que podemos proceder al env�o del producto y que no resulta posible su cancelaci�n una vez comienza la entrega.

Modelo de formulario de desistimiento

(S�lo debe cumplimentar y enviar el presente formulario si desea desistir del contrato)

A la atenci�n de: (GreatBookPrices, 6310 Stevens Forest Rd, Suite 200, 21046, Columbia, Maryland, U.S.A., 1 410-964-0026)

Por la presente le comunico/comunicamos* que desisto de mi/desistimos de nuestro* contrato de venta del siguiente bien/prestaci�n del siguiente servicio*

Pedido el/recibido el*:

Nombre del consumidor y usuario o de los consumidores y usuarios:

Domicilio del consumidor y usuario o de los consumidores y usuarios:

Firma del consumidor y usuario o de los consumidores y usuarios (solo si el presente formulario se presenta en papel):

Fecha:

* Eliminar en su caso

Condiciones de env�o

Our warehouses across the globe are fully operational without substantial delays. We are working hard and continue to overcome the daily challenges presented by COVID-19. We appreciate your understanding.

Internal processing of your order will take about 1-2 business days. Please allow an additional 4-14 business days for Media Mail delivery. We have multiple ship-from locations - MD,IL,NJ,UK,IN,NV,TN & GA

Tarifas de env�o en Estados Unidos de America

Tarifas de env�o en Estados Unidos de America
Cantidad del pedido	De 8 a 14 d�as h�biles	De 5 a 14 d�as h�biles
Primer art�culo	EUR 2.27	EUR 2.27

Los plazos de entrega los establecen los vendedores y var�an seg�n el transportista y la ubicaci�n. Los pedidos que pasan por la aduana pueden sufrir retrasos y los compradores son responsables de los aranceles o tarifas asociadas. Los vendedores pueden ponerse en contacto con usted en relaci�n con cargos adicionales para cubrir cualquier aumento en los costes de env�o de los art�culos.