T�tulo: Complex Engineering Service Systems: Concepts and Research (Decision Engineering)
Editor: Springer
Fecha de publicaci�n: 2011
Idioma: Ingl�s
ISBN 10: 0857291882
ISBN 13: 9780857291882
Encuadernaci�n: Hardcover
Estado: As New
Peso: 990 gramos

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Sinopsis

Complex Engineering Service Systems addresses both conceptual and practical aspects of contracting, managing, designing, leading, delivering and transforming complex engineering service systems. The ideas discussed in the text can be put into action by industrial practitioners.

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Irene Ng is the Professor of Marketing Science at the University of Exeter Business School, the ESRC/Advanced Institute of Management Research (AIM) Service Fellow and Visiting Research Fellow at the University of Cambridge. Professor Ng was a business practitioner for more than 10 years before switching to an academic career. During her time in industry she occupied a number of senior positions rising to become CEO of the SA Tours group of companies (Singapore, Malaysia, China and UK) and founded Empress Cruise Lines, a company with an annual turnover of USD250m. Irene's research interest lies in the concept of value: understanding, delivering, designing, pricing, contracting and innovating based on value, as well as delivering value in complex service systems. She has published in numerous international journals in the domains of engineering, management, marketing, information systems, economics, education and sociology and she is the author of the book The Pricing & Revenue Management of Services: A Strategic Approach. She is also a consultant and advisor to several organizations in the UK, Italy, Sweden, South Africa, Singapore and Malaysia. Glenn Parry received his PhD from the University of Cambridge and has worked as a Strategy Consultant for L.E.K. Consulting and as a Senior Research Fellow at the University of Warwick and University of Bath. His research in the areas of transformation, resource, through-life-cost and metrics is characterised by a strong practical focus. He has worked with leading companies including Airbus, Atkins Global, BAE Systems, Balfour Beatty, BMW, Daimler and Rolls-Royce. He is on the editorial board of the Journal of Enterprise Transformation and is co-editor of the automotive book Build To Order: The Road to the 5-Day Car, published by Springer. Glenn is now Principal Lecturer in Strategy and Operations Management at Bristol Business School, part of the University of the West of England. Duncan McFarlane is Professor of Service and Support Engineering and heads the Distributed Information & Automation Lab at the University of Cambridge. His research interests include automated identification systems and their application; industrial automation systems; product and service information systems; manufacturing control and automation; systems integration; reconfigurable systems design; distributed control systems; information valueing; and the role of engineering in services. He has a PhD in Control Engineering from the University of Cambridge and his latest book was Reconfigurable Process Control Systems, written with N. Chokshi and published by Springer. Peter J Wild is a research associate in the Psychology and Communication Technology (PaCT) Lab, Department of Psychology, University of Northumbria. He is currently employed to build and manage links between PaCT and the School of Design focused on service design. He holds an MSc in Human Computer Interaction from the University of London. He has held postdoc research positions at Cambridge University's Institute for Manufacturing, on the S4T project and in the Engineering Design Centre on the TSB funded Integrated Products and Services project with Rolls-Royce. He has also held positions at the University of Bath's Innovative Design and Manufacturing Research Centre, and Department of Computer Science. He has contributed numerous papers to journals, conferences and workshops in computing, design, manufacturing, and services research, and has contributed a co-authored chapter to the forthcoming book Service Science Reference, edited by Claudio Pinhanez and Wendy Murphy. Paul Tasker is Royal Academy of Engineering Visiting Professor in Integrated System Design at Cranfield University and the University of Kent, and a Principal Industrial Fellow with the University of Cambridge Institute for Manufacturing. Having held various engineering management roles in the defence sector, in both government and industry, his main interest is in the practical application of service research. He initiated and led the BAE Systems/EPSRC S4T programme on which this book is largely based and now acts as independent chair of the EPSRC Knowledge Transfer Account (KT-Box). He is a practicing Chartered Engineer and a member of the Royal Corp of Naval Constructors.

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We sell mainly non-mainstream books on behalf of charities, retiring academics or downsizing collectors for a reasonable price within a reasonable time; all serious offers/ enquiries will be considered. We never know what will come our way next - currently we have a large volume of sheet music, books relating to statistics, history, films, literary fiction, vintage books, Folio Society books.

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Qwertyword Ltd
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Qwertyword Ltd sell mainly non-mainstream books on behalf of charities, retiring academics or downsizing collectors aiming to obtain a reasonable price within a reasonable timeframe. All serious offers/ enquiries will be considered as re-homing special books is also a priority. We have no idea what we have here awaiting listing except that we know there is a currently a large volume of sheet music, books relating to statistics, and mathematics, history, films, literary fiction, vintage books, an...

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We use clingfilm to hold books tightly closed, in a lightweight padded envelope. Hardcover books are also framed in cardboard to protect corners and the spine.
For shipments within the UK we use Royal Mail 48 for weights up to 2kg. Rates based on average of parcel weight of 1kg per book. Royal Mail 24 is used for priority shipments and weights of 2-5kg.
Where possible, we will reduce shipping prices to the Large Letter rates where the books qualifies.
For international shipments we now use only tracked services. The premium rate alternative usually requires the signature of someone at the delivery address. Books weighing up to 5kg can be posted to most destinations.
For maximum transparency and fairness to buyers and our suppliers, we aim to charge only what we need to cover our costs for shipping. With this aim, we will be changing to a weight-based template for shipping as soon as possible.

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Tarifas de env�o de Reino Unido a Estados Unidos de America
Cantidad del pedido	De 5 a 8 d�as h�biles	De 5 a 7 d�as h�biles
Primer art�culo	EUR 15.71	EUR 26.69

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